Senior Ecommerce Specialist

Company Description

InnoGen Pharmaceuticals Inc. is a Philippine-based company focused on transforming existing pharmaceutical products into innovative, high-quality, and cost-effective drug formulations for the benefit of patients. Formed from the fusion of nine Filipino-owned companies in 2010, InnoGen concentrates on Cardio-Metabolic, CNS and Gastro, and Anti-infective and Respiratory therapeutic areas, supported by ethical, nationwide marketing and promotions. The company is recognized as the first national provider of second-to-innovator products, offering many off-patent molecules. Through global technology transfer and partnerships, InnoGen gains access to advanced pharmaceutical information and facilities while staying committed to its vision of market leadership, technological innovation, and its mission to deliver affordable, quality medicines. Guided by values such as health and wellness, integrity, customer focus, unity, and entrepreneurial excellence, InnoGen lives its catchphrase Innovating Generics and its battle cry We Value Life.

Role Description

The Senior Ecommerce Specialist is a full-time, on-site role based in Quezon City, responsible for driving the performance and growth of InnoGen's online sales channels. This role oversees ecommerce platform operations, including product listings, pricing, online promotions, and inventory coordination to ensure accurate and timely availability of products. The Senior Ecommerce Specialist analyzes traffic, conversion, and sales data to optimize user experience, improve campaign effectiveness, and support revenue targets. Daily responsibilities include collaborating with sales, marketing, and customer service teams, managing online customer journeys, and ensuring compliance with pharmaceutical industry standards and company policies. The role also involves identifying new ecommerce opportunities, implementing best practices in digital merchandising, and reporting on key performance indicators to senior management.

Qualifications

• Candidates should possess strong Analytical Skills to interpret ecommerce metrics, monitor trends, and support data-driven decisions.
• Candidates should possess excellent Customer Service skills to manage online customer interactions, handle inquiries, and help maintain a positive user experience.
• Candidates should possess effective Communication skills to collaborate with cross-functional teams, prepare clear reports, and present insights to stakeholders.
• Candidates should possess solid E-Commerce skills, including experience with online platforms, product listing management, digital merchandising, and conversion optimization.
• Candidates should possess relevant Sales skills to support online revenue growth, coordinate promotions, and align ecommerce strategies with sales objectives.
• Experience in the pharmaceutical, healthcare, or regulated industries is highly beneficial.
• Proficiency with web analytics tools (e.g., Google Analytics or similar), basic SEO principles, and ecommerce performance reporting is preferred.