Senior Distribution Assisttant

Discover your 100% YOU with MicroSourcing!

Position: Senior Distribution Assistant

Work setup & shift: Hybrid / Dayshift

Work location: Two Ecom, MOA, Pasay City

Why join MicroSourcing

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture
  
  

Your Role

The Senior Distribution Assistant is expected to perform (but is not limited to) the following tasks:

The Senior Distribution Assistant will positively contribute to the performance of the Minor Hotels by assisting to maximise our online promotional activities and optimising distribution landscape to increase incremental revenue.

• Manage Distribution team tasks timelines and delegate accordingly.
• Manage the loading of all corporate rates into SynXis, ensuring these are loaded in a timely manner
• Ensure rate parity checks and test bookings are completed regularly and any parity issues are flagged and tracked
• Map SiteMinder rates to OTAs and Sabre SynXis
• Support with setup of promotions
• Complete additional tasks as requested by the Director of Distribution and Distribution Manager.
• Perform rate parity checks based on the set processes and communicate output of the process.
  
  

Reporting and Coaching

• Maintain records in the systems to facilitate ad-hoc reporting.
• Consolidating Distribution's Daily Task Report and sending it to MS Operations Manager and Minor's Director of Distribution
• Conduct Weekly Coaching of Distribution Assistants
• Completing Distribution Team's Quarterly Scorecard
• Lead onboarding for new team members
  
  

Quality Assurance and Data Integrity

• SOPs – Own the development, revision and standardisation, and roll out of Distribution policies, procedures, forms and tools including knowledge base tools required for the team.
• Identify areas of team improvements and develop programs that improve the overall quality of the work.
• Develop and maintain quality performance data and analytics to monitor and improve service excellence.
• Provide coaching and training to Distribution Assistants as required.
  
  

Communication

• Constant open communication within the Distribution Team
• Notify the management of any issues immediately as they arise and assist in providing appropriate solutions.
• Ensure that communication with customers, employees and others is honest, open and professional.
• Perform occasional audit on Distribution Assistants tasks to ensure they are actioned correctly.
  
  

Health And Safety

• Take reasonable care for your own health while at work and ensure that your acts or omissions do not adversely affect the health and safety of other persons in the workplace.
• Cooperate with any health and safety regulations in the workplace.
• Be familiar with all emergency procedures, operate pursuant to them and attend training as necessary.
• Be vigilant for hazards and risks within the workplace that could cause harm, immediately advise the AFM/FM/CCOM so they can take steps to remove or reduce the risk to workers.
• Ensure all injuries, accidents or near miss incidents are reported to the AFM/FM/CCOM and other relevant departments on the Incident Report as soon as practicable.
• Support all approved return to work and rehabilitation programs.
• Attend and contribute to quarterly Health and Safety Meetings.
  
  

Requirements

• Results Orientation: Takes responsibility for delivering quality results on time, ensuring accuracy and completeness.
• Communication: Clearly expresses ideas in both verbal and written forms, maintaining professionalism and adapting style to the audience.
• Customer Orientation: Focuses on ensuring customer satisfaction by actively clarifying their needs.
• Change Management: Remains flexible and positive about changes, helping others adjust while maintaining high performance.
• Teamwork: Works well in a team, provides leadership, supports training, and manages tasks fairly among diverse personalities.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. To provide context to our commitment: our workforce reflects a diverse demographic, with women making up approximately 60% of our employee base, and we actively track engagement metrics to ensure equitable career progression across all racial and ethnic groups. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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