We are seeking an experienced and strategic Senior Director of Operations to oversee operational performance, drive continuous service improvement, and ensure scalable growth across business units. Reporting to executive leadership, you will lead cross-functional teams, optimize processes, manage operational strategy, and maintain exceptional client/stakeholder relationships.
Key Responsibilities
- Strategic Leadership: Drive the overall operational strategy, aligning department goals with organizational objectives.
- Operational Excellence: Oversee daily operations, optimize workflows, and implement best practices to ensure maximum efficiency and performance.
- Financial Management: Manage operational budgets, analyze cost efficiencies, and drive profitability across programs/projects.
- Team & Talent Management: Lead, mentor, and empower operational managers and staff to foster high performance and retention.
- Client & Stakeholder Relations: Maintain strong relationships with key stakeholders, ensuring compliance, quality standards, and high service delivery levels.
Qualifications:
- Experience: 10+ years of progressive leadership experience in operations, with at least 3–5 years at a Director level or higher in a call center or BPO operations.
- Leadership: Proven ability to manage large, multi-functional teams and drive organizational change.
- Strategic Thinking: Strong analytical, problem-solving, and budget/financial management skills.
- Communication: Exceptional verbal and written communication skills with strong executive presence.
- Education: Bachelor's degree in Business Administration, Operations Management, or related field.
Key Skills:
- Operations Management
- Strategic Planning
- Cross-Functional Team Leadership
- Budgeting & Financial Management
- Process Improvement
- Stakeholder Management
