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We are looking for aSenior Director ACS South East Asiabased inSingapore.

• General management role for ACS South East Asia responsible for P&L results €209m revenue
• Develops business strategies & operating plans for the region, approved by Global SVP Aviation Commercial
• Directs area/country/region objectives to ensure annual revenue, cost, and profit targets are met.
• Drives selling strategies & activities of direct and contract sales teams
• Establish & manage regional Operations, Customer service, and Capacity plans in conjunction with Global ACS and Express GSOP
• Manages regional ACS Financials - billing, credit, operating expenses - in conjunction with Regional & Global Aviation CFO's
• Manages staffing, employee development, org structure for a combined 18 direct / indirect heads
• Analyzes revenue, operations, service delivery, and cost results and develops corrective plans to address shortfalls

• Deliver ACS South East Asia P&L / contribution objectives
• Achieve revenue plan through direction of sales, distribution, product, and pricing plans
• Achieve cost objectives through management of internal and external cost drivers
• Achieve financial metrics including cash flow improvement (DSO), bad debt, and credit
• Negotiate operating processes and procedures with DHLE Hubs, Gateways, & Service Centers
• Measure service delivery and implement corrective actions with DHLE & 3rd party vendors to improve quality
• Ensure ACS regulatory compliance
• Improve cargo density through initiatives coordinated through service providers
• Improve capacity utilization through effective capacity management programs
• Select, manage, and monitor service delivery of the 3rd party handlers and ground providers
• Manage headcount efficiencies through effective recruitment, training, motivation, and workplace development
• Achieve customer satisfaction goals
• Achieve and exceed ACS service level targets
• Increase customer satisfaction by providing excellent service delivery, and providing timely and accurate responses to customer service inquiries.
• Creating simple, fast, and efficient customer booking processes that enhance customer satisfaction

• Improving service levels using First Choice methodology to identify and correct problems
• Lead the development of a capacity utilization and Revenue management forums ensuring the highest profile is maintained
• Interact with internal stakeholders & General Sales Agents (GSA's) to ensure highest confidence levels and performance

Do you have what it takes