Senior Developer (ServiceNow)

About the Role

The Solution Developer (ServiceNow) is responsible for developing, coordinating, and architecting all activities related to the development of ServiceNow, including integration with existing applications and third-party solutions. This includes identifying and troubleshooting any application issues, resolving or escalating them as needed. Additionally, She/he will assist in gathering requirements, building business cases, and estimating effort for enhancements of existing solutions. She/he will work closely with the Project Manager/ Team/Platform Lead and reports to designated senior International Staff and/or senior National Staff.

Requirement and Qualification

Education and Work Experience

·        Over 5 years of hands-on experience in developing and implementing solutions on the ServiceNow platform, with a strong focus on AppEngine and integration protocols.

 Technical Knowledge 

·        Proven experience in designing and implementing ServiceNow applications, enhancing user experience, and aligning solutions with business requirements.

·        Skilled in building complex custom applications, including designing and implementing advanced workflows, forms, and integrations to address unique organizational needs.

·        Solid understanding and application of Agile methodologies, including experience with Scrum or Kanban frameworks, ensuring efficient development cycles and continuous delivery.

Soft Skills

·        Good analytical and problem-solving skills and advanced technical knowledge with the capacity to:

o   Collaborate effectively within cross-functional teams to develop and deploy scalable solutions.

o   Identify and propose innovative, practical solutions to complex technical challenges.

o   Lead process improvement initiatives to optimize workflows and enhance platform performance.

o   Share expertise and mentor team members to build technical capabilities across the development group.

·        Strong verbal and written communication skills to interact effectively with stakeholders, translate business requirements into technical solutions, and present ideas and updates clearly.

·        A proactive mindset for learning and keeping up with platform upgrades, best practices, and emerging ServiceNow capabilities to ensure solutions remain robust, secure, and future proof.

Work Arrangement

• Hybrid, requiring employees to report onsite three times a week. If the user unit requires contractors to report to HQ, compliance is mandatory.

• Work Schedule is from 8:00AM – 5:00PM Manila Time.