Company Description
ABSI is a business process solutions company dedicated to providing innovative solutions that help organizations achieve growth and efficiency. Through unmatched expertise, meaningful partnerships, and a commitment to service excellence, ABSI empowers businesses to expand their horizons and reach their goals. Our team of visionaries and trusted experts collaborates with clients to deliver tailored solutions that drive positive outcomes. At ABSI, we believe that growth is best achieved together.
Role Overview
Responsible for the end-to-end development, customization, integration, support, and optimization of enterprise technology platforms, including ServiceNow, automation solutions, AI-enabled capabilities, and custom-developed applications. The role combines development, implementation, and operational support to deliver scalable and efficient business solutions.
Key Responsibilities
ServiceNow Development & Support
- Develop, configure, and maintain ServiceNow modules (ITSM, ITOM, ITBM, HRSD, and related applications)
- Create and manage Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows
- Build and maintain integrations using REST/SOAP APIs and IntegrationHub
- Implement ServiceNow AI capabilities such as Predictive Intelligence, Virtual Agent, and AI Search
- Perform troubleshooting, bug fixes, performance tuning, and root cause analysis
- Provide Level 2 and Level 3 production support
- Support platform upgrades, patching, testing, and deployments
Automation & Integration
- Design and implement business process automation solutions
- Develop system integrations across enterprise platforms
- Optimize workflows for efficiency, scalability, and compliance
- Support intelligent automation initiatives
AI & Intelligent Solutions
- Integrate AI services and capabilities into enterprise applications
- Support AI-driven workflows and automation enhancements
- Implement prompt-based and rule-based AI solutions
- Ensure responsible and compliant AI adoption
Custom Application Development
- Design and develop custom applications and modules when required
- Build backend services, APIs, middleware, and user interfaces
- Apply secure coding standards and best practices
- Conduct testing, debugging, and performance optimization
Governance & Operations
- Ensure system availability and SLA compliance
- Follow security, compliance, and change management standards
- Maintain technical documentation
- Collaborate with cross-functional teams and business stakeholders
Qualifications
- 6+ years of experience in enterprise application or platform development
- Strong ServiceNow development expertise (JavaScript, Glide API, Flow Designer, IntegrationHub)
- Experience with API development and system integrations
- Knowledge of automation tools and workflow orchestration
- Experience in custom application development (backend and/or frontend)
- Exposure to AI-enabled solutions or ServiceNow AI capabilities
- Strong analytical, problem-solving, and troubleshooting skills
- Bachelor's Degree in Computer Science, Information Technology, or a related field
- ServiceNow certifications or relevant technical certifications are an advantage
Preferred Skills
- ServiceNow Administration and Development
- JavaScript Development
- REST/SOAP API Integration
- Workflow Automation
- AI & Intelligent Automation
- System Design and Architecture
- Technical Support (L2/L3)
- Agile/Scrum Methodologies
