Senior Design Lead

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
If you believe in developing a better tomorrow, read on.
WE ARE LOOKING FOR .....AIA Digital+ Philippines is an analytics, design, agile and technology innovation hub dedicated to making AIA more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

AIA Digital+ is central to AIA's goal of being a customer-centric and world-class digital insurer, delivering world class services for our customers, partners and employees wherever they are.

As Senior Design Lead, this role is responsible for providing design experience services across AIA as part of a COE.

. In collaboration with Director of Design Experience, lead AIA's digital transformation from a design experience perspective
. Act as the point person for all Design Experience requirements that come through to AIA Digital from AIA's 18 business units across APAC
. Evolve and contribute to best-in-class digital design systems that defines AIA digital experience
. Be responsible and accountable for the quality of Design Experience solutions and adherence to Design System
. Build and develop a strong team and team culture creating an environment where people want to work and thrive
. Mentor designers and build the best-in-class in-house design experience capabilities for Group within the Philippines
. Drive design operations excellence within the Philippines to support and ensure the success of the functionDesign (30%)

• Create and maintain the-best-in-class Group Digital Design Systems (component library with guidelines) for an optimal user experience across the markets
  
• Establish and maintain a governance model that meets Group standards while balancing efficiency, scalability, and consistency
  
• Stay informed and in tune with the latest developments within UX methodologies, best practices, trends etc., and constantly improve our work and the way we work
  

Team management (30%)

• Review and critique Design solutions produced by designers to make sure that the solutions meet Group standards
  
• Build/maintain the best-in-industry design team
  
• Identify areas of improvement in our work process, including the process between Group and local BUs, and suggest executable actions
  
• Work with PM to make sure that the workload of designers is reasonable, and the team is at high performance
  
• Work with peers to manage demand pipeline and resource planning
  
• Deliver outcomes and results that support BU's and Group achieve their KPI's
  

BU support (20%)

• Work with local BUs to balance the governance and autonomy in creating new components and design solutions
  
• Review BU UX solutions and suggest improvements
  
• Identify quality vendors that can meet our standards in the markets we work in and manage logistics for the engagement.
  

Project management (15%)

• Negotiate with stakeholders to create a reasonable timeline that balances quality and efficiency
  
• Support project Design Leads in steering the projects to the right direction while meeting requirements
  
• Support designers in various tasks to meet the tight deadline and expectations from stakeholders
  

Vendor management (5%)

• As and when required, identify and engage quality vendors that can meet our standards in the markets we cover and manage logistics for the engagement
  
• Manage vendors to produce local BU Design solutions that meet our standards and schedule
  

Experience and Education

• Bachelor's or master's degree in related fields or equivalent experiences
  
• Min 10 years of relevant experiences
  
• Track records of creating truly human centered, delightful customer experiences for large corporations (could be a client)
  
• Highly desirable: Experience in a startup environment/demonstration of an ability to build a team/business from the ground up
  

Knowledge and Skills

• Have the highest standards in building the best-in-class Design
  
• Hands-on design skills with the industry standards tools
  
• Updated with the latest UX trends, best practices, methodologies, and tools
  
• Must have hands-on knowledge of the end-to-end development process for a large digital products.
  
• Superior verbal and written presentation skills to communicate the ideas in a clear and concise manner to designers, technologists, project managers and executives
  
• Ability to think strategically to produce maximum ROI for Group
  

Others

• Must be goal driven and have an ability to find ways to reach the set goals
  
• Must be organized, able to work with minimal supervision, flexible to switch rapidly between different projects and manage them in a timely manner
  
• Must be a self-starter and willing to accept tough challenges with a positive attitude
  
• Must be persistent and proactively make necessary actions to achieve goals
  
• Have a good balance between details and a big picture
  
• Must be interested in digital transformation of a traditional company
  
• Multilingual capability is a plus
  
• Experience within Insurance/financial domains is a plus