Senior Data Analyst

The Senior Data Analyst is responsible for designing, developing, analyzing, and interpreting business, technology, and cybersecurity risk metrics to provide actionable insights that support strategic decision-making and drive business performance. As part of the GBS COO – Business Insights & Analytics team in Manulife.

Key Responsibilities:

• Analyze trends across KRIs, KCIs, and KPIs to identify emerging risks and control weaknesses.
• Provide analytical input and recommendations to enhance metric design, including leading indicators, thresholds, and signal quality, and relevance.
• Develop executive level insights and narratives for risk committees and senior leadership.
• Partner with Cybersecurity (GCS) and Technology teams to improve interpretation of metric results.
• Support thematic reviews and challenge metrics that do not provide meaningful risk insight.
• Contribute to the evolution of the technology risk metrics framework and reporting approach.
• Analyze breach trends and systemic risk patterns to inform leadership decisions.

Qualifications:

• Education: Bachelor's degree holders with relevant work experience are welcome to apply
• 5–7 years experience in analytics, risk management, cybersecurity, or technology governance
• Strong analytical skills and ability to interpret complex data sets and identifying trends, patterns, and emerging risks
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
• Shift Schedule: Amenability to work on mid shift or night shift (dependent on business need)
• Proven ability to translate technical data into clear, business focused insights
• Strong understanding of risk metrics (KRIs, KCIs, KPIs), including leading and lagging indicators, with demonstrated ability to challenge and enhance metric design, thresholds, and overall signal quality to improve effectiveness
• Strong communication and stakeholder engagement skills
• Experience in supporting executive or committee-level reporting, including development of narratives and decision-focused insights is an asset
• Minimum Skills to Hire/Must Haves:
• Should have advanced knowledge on Microsoft Excel (Power Query & VBA Macro)
• Intermediate to advanced knowledge on Microsoft PowerPoint and Business Intelligence Tools such as Python, R for data querying, PowerBI, QlikView, Qlik Sense, Tableau, or any other similar tool.
• Should have hands-on experience in data analysis, data manipulation, and ETL processes skills such as collecting, transforming, and compiling raw data and generating useful reports from raw information.
• Should have demonstrated data storytelling, data visualization, and data governance skills to create compelling reports with dashboard elements like tables, charts, graphs, heat maps, and data models.
• Should have an extensive familiarity with data management concepts such as data warehousing, data mining and extraction, and predictive analytics and business reporting principles and best practices.
• Should have analytical skills to rigorously and effectively examine large quantities of data and derive useful insights from these data sets.
• Should provide mentorship to team members on best practices in reporting and dashboard development, while also leading team initiatives and strategic projects.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.