About DTIQ Technologies, Inc
DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
We're looking for a highly skilled and detail-oriented Customer Success Manager based in the Philippines to support our growing portfolio of enterprise SaaS clients. This is a fully remote role where you'll collaborate closely with a US-based team and play a key role in driving customer value, retention, and growth.
What You'll Do
- Manage and grow relationships with large enterprise customers, ensuring long-term success and satisfaction
- Lead and organize Quarterly Business Reviews (QBRs) with key stakeholders
- Partner cross-functionally with Product, Sales, and Support teams (including US-based colleagues)
- Identify opportunities for account growth, expansion, and increased product adoption
- Act as the voice of the customer and advocate for improvements with internal teams
- Deliver a high standard of service with strong attention to detail and follow-through
What We're Looking For
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role
- Proven experience managing enterprise-level SaaS accounts
- Experience working with US-based clients or companies (comfortable with time zone overlap)
- Strong background in SaaS environments, ideally in companies with $25M+ ARR
- Demonstrated ability to lead QBRs and drive customer engagement strategies
- Excellent English communication skills (verbal and written)
- Highly organized with exceptional attention to detail
- Proactive, with a strong sense of ownership and urgency
- Collaborative team player who thrives in fast-paced, remote environments
Why Join Us
- Work directly with a global, high-growth SaaS company
- Competitive compensation aligned with top Philippine market rates
- Remote-first culture with flexible working arrangements
- Opportunities for career growth and exposure to international clients
- Be part of a supportive, respectful, and high-performing team
