About AI Rudder
AI Rudder is a fast-growing software company transforming customer communication through AI voice automation. Our AI voice assistants enable call centers to conduct natural, human-like conversations at scale, automating routine tasks, reducing costs, and enhancing customer engagement. By integrating automation with a human touch, we help businesses unlock efficiency and scale intelligently. Our long-term vision is to reshape the way companies and customers connect.
About the Role
We're looking for a Senior Customer Success Manager (CSM) to drive client adoption, engagement, and long-term success with AI Rudder's voice automation solutions. You'll be the trusted advisor to our clients, ensuring they realize maximum value from our AI-powered voice technologies while identifying opportunities for expansion and growth.
This role is ideal for a strategic, technically savvy customer success professional who thrives on building strong client relationships, understanding complex business challenges, and guiding clients through AI adoption and optimization.
If you're passionate about AI and automation, enjoy fostering client success, and excel in fast-paced, client-facing environments, this is your opportunity to make a real impact.
Key Responsibilities
- Serve as the primary point of contact for enterprise clients, ensuring successful onboarding, adoption, and long-term value realization.
- Drive client engagement and usage of AI Rudder solutions, including voice automation, ASR, NLU, TTS, and related technologies.
- Partner with clients to define success metrics, monitor KPIs, and develop strategies to achieve business outcomes.
- Collaborate with Sales, Product, Engineering, and Implementation teams to advocate for client needs and ensure seamless solution delivery.
- Conduct regular business reviews and provide strategic guidance to maximize ROI from AI Rudder solutions.
- Identify opportunities for upselling, cross-selling, and expansion within existing accounts.
- Lead client education initiatives, training sessions, and workshops to ensure high adoption and satisfaction.
- Represent AI Rudder at client meetings, webinars, and industry events, showcasing thought leadership and product expertise.
- Stay current on AI, voice automation, and industry trends to provide clients with innovative recommendations.
Key Metrics of Success
- High client adoption, satisfaction, and retention rates.
- Successful achievement of client-defined business outcomes and ROI.
- Growth of account revenue through renewals, upselling, and cross-selling.
- Strong internal collaboration and positive stakeholder feedback.
- Timely resolution of client issues and proactive risk management.
Who You Are
You are a strategic, client-focused professional with technical fluency and business acumen. You thrive on building relationships, guiding clients to success, and delivering measurable impact.
Background & Experience
- 8+ years of professional experience in Customer Success, Account Management, or related roles, ideally with SaaS or AI solutions.
- Proven experience managing enterprise accounts and driving long-term client success.
- Experience with adoption, engagement, and recurring services initiatives.
- Strong understanding of AI, voice automation, and business processes.
- Bachelor's degree required; Master's degree in business, technical discipline, or equivalent experience preferred.
Skills & Knowledge
- Solid understanding of AI concepts: ASR, NLU, TTS, LLMs, and related solution lifecycles.
- Knowledge of APIs, VOIP systems, and cloud/on-premise solutions.
- Strong analytical, problem-solving, and negotiation skills.
- Experience with CRM, project management, and client success tools.
- SQL or database knowledge is a plus.
Personal Traits
- Strategic thinker with a client-first, execution-driven mindset.
- Natural relationship builder with excellent stakeholder management skills.
- Detail-oriented, organized, and able to manage multiple clients simultaneously.
- Passionate about continuous learning, innovation, and delivering excellence in client success.
Why AI Rudder
- Be part of a pioneering AI company transforming customer engagement through voice automation.
- Collaborate with an international team and gain exposure to cutting-edge technology.
- Work in a dynamic onsite environment with clear performance goals and opportunities for career growth.
- Competitive compensation and a culture that values innovation, learning, and results.
AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
