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Senior Customer Service & Inventory Officer

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  • Posted 29 days ago
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Job Description

Position Purpose

  • To support the EU Commercial Director and work with EU Customers to prepare In-market sales forecasts and support the inventory and supply plan development.
  • Consolidating the demand forecast by the distributor to support the S&OP process.
  • Coordinate acquisition of distributor purchase orders to align with forecasts and inventory plans.
  • Prepare EMO forecasts for selected EMOs and or coordinate with a Singapore-based Supply Planner.
  • Receive and enter sales orders based on distributor Purchase orders.
  • Create purchase orders to EMO for selected EMOs or coordinate the creation of purchase orders with a Singapore-based Supply planner.
  • To coordinate the delivery of products from EMO to distributor
  • To provide all shipping and delivery documents, including commercial and tax invoices.
  • To support the resolution of commercial and shipping documentation to the region and the logistics services through the agreed providers.
  • To support EU NPI projects and be the main point of contact for Supply Chain.
  • To support/execute EU business and operations improvement projects

Basic Qualifications

  • University qualifications Bachelor level in Engineering, Supply Chain or Business mandatory, plus a minimum of five years in a Supply Chain Planning role.
  • Communication must have the ability to communicate widely within and outside the business.
  • Analytical Skills must have the ability to analyse data, create insights and make recommendations.
  • Negotiation Skills must have the ability to negotiate well with suppliers and customers.
  • Leadership and Managerial Skills prior experience in leading small teams
  • SAP Materials Management (MM) and Sales and Distribution (SD)
  • Advanced planning tools for forecasting
  • MS Office tools at intermediate to Advanced

Key Accountabilities

Customer Order Processing/EMO Purchase Order Processing

  • Customer Order Processing/EMO Purchase Order Processing
  • Enter Customer Orders promptly.
  • Provide accurate sales order reports for the EU Commercial team.
  • Create back-to-back purchase orders with EMO or coordinate with Singapore-based Supply Planner.
  • Receive inventory based on EMO delivery documents accurate SKU/QTY/Batch/EXP.
  • Create delivery documents and invoices for delivery to the distributor.
  • Coordinate the delivery from EMO to distributor

Forecasting and Demand Planning by Market

  • Work with distributors to develop an 18-month rolling forecast for each market.
  • Agree on an inventory and supply plan.
  • Conduct monthly reviews with the Distributor and EU Commercial and agree on forecasts.
  • Identify the drivers for changing demand and prepare insights to share with Supply Planning, EMO and Group Management.

NPI, Change Management, Integrations

  • Support new production introductions for the EU markets,
  • Support product changes to ensure the Right Products are delivered to the right markets. Advise QA / Business of supply plan and deadlines to effect changes to meet service and inventory KPIs.
  • Support integrations arising from M&A, incorporate new business into standard business processes and or revise to meet market/customer expectations.

Supply Chain Processes

  • Identify, develop, and implement best practice policies, procedures and systems for Inventory Management, Planning, and various components of the S&OP process for the markets served.
  • Implement Forecasting and inventory planning tools into Ireland improve efficiency, improve forecasts and OTIF

Benefits:

Besides above industry-standard salary and clear career growth, you will also have HMO coverage* from day 1 of your job. The following are included in this benefit:

  • Competitive medical coverage for the employee and family (parents, spouse, or domestic partner) **
  • Medicine reimbursement for outpatients
  • Maternity assistance
  • Educational Assistance
  • Life, accidental death and dismemberment, and total permanent disability insurance
  • Laboratory, diagnostic and therapeutic procedures
  • Annual Physical Exam (APE)
  • Dental
  • Access to major hospitals

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About Company

Job ID: 143760471