Senior Customer Implementation Lead in Danish Life Sciences Software Scale-Up

(Remote | Europe or Asia | Working primarily within EU time zones | International SaaS organization)

At SimplerQMS, we help life-science companies simplify one of the most complex parts of their business: quality and compliance.

We are a Danish-founded SaaS company building a validated eQMS platform used by regulated life-science companies worldwide.

As we continue scaling internationally, we are strengthening our ability to support larger and more operationally complex customers through high-quality onboarding, migration, and implementation experiences.

We are therefore looking for a Senior Customer Implementation Lead to help lead complex customer onboarding and implementation projects across the SimplerQMS platform.

About the role

This role combines customer implementation leadership, process advisory, onboarding coordination, stakeholder management, and regulated SaaS consulting.

You will work with larger and more operationally mature customers — often organizations with established quality systems, multiple stakeholders, migration complexity, and well-developed internal processes.

The role requires someone who can understand customer workflows and guide customers toward scalable and maintainable SimplerQMS-supported ways of working, rather than simply reproducing unnecessary complexity from legacy systems.

You should feel comfortable navigating both technical and organizational discussions while balancing customer expectations with practical implementation realities, scalable onboarding approaches, and broader platform governance principles.

We are looking for someone who naturally drives progress, takes ownership, and enjoys acting as a trusted customer-facing advisor throughout complex onboarding and implementation projects.

What you'll be doing

You will lead onboarding and implementation activities for strategic and operationally complex customers across the SimplerQMS platform.

The role includes coordinating onboarding activities across customers and internal teams, supporting migration planning and structured onboarding execution, helping customers map workflows into supported SimplerQMS processes, and driving onboarding progress across multiple stakeholders and dependencies.

You will work closely with Customer Engagement, QA, Product, and customer stakeholders while supporting onboarding structure discussions, migration activities, onboarding risk handling, and broader implementation coordination.

The role also contributes to continuous improvement of onboarding standards, implementation methods, migration practices, and scalable onboarding approaches across the organization.

What makes you successful in this role

You are proactive, structured, and highly comfortable operating in customer-facing environments with multiple stakeholders and changing priorities.

You enjoy simplifying complex discussions, driving momentum in large onboarding projects, and helping customers move toward practical and maintainable solutions.

You know how to challenge customer requests constructively and professionally when needed, and you understand how to balance customer expectations with scalable platform governance and long-term operational sustainability.

You likely thrive in environments where onboarding projects combine process understanding, stakeholder management, operational structure, migration complexity, and continuous collaboration across teams.

Qualifications

• Good understanding of regulated quality processes within life sciences, including document control, training, CAPA, change control, audits, and controlled records
• Experience with SaaS onboarding, implementation, consulting, project management, business analysis, or customer-facing software delivery roles
• Strong stakeholder management and customer communication skills
• Ability to understand customer workflows and translate them into structured and scalable system-supported processes
• Good understanding of data structures, metadata, migration activities, or structured business systems
• Comfortable operating in both business process discussions and system-related implementation discussions
• Strong organizational, coordination, and problem-solving capabilities
• Strong written and verbal English communication skills

Education

Bachelor's degree within Life Sciences, Quality Management, Engineering, IT, Business, or a related discipline is preferred.

Equivalent practical experience may compensate for formal education.

Want to learn more

We have prepared a detailed role overview for candidates who would like deeper insight into the responsibilities, collaboration model, expectations, and organizational context behind the role.

SimplerQMS - Strategic Customer Implementation - Detailed Role Overview

How to apply

• Click apply and submit your CV.
• All candidates will be invited to complete a short video recording to help us get to know you better. Please note that this step is required to move forward in the process.
• Take the Test Gorilla Assessment here - https://app.testgorilla.com/s/ry74jkr0
• Following the video screening, selected candidates will be invited to at least two rounds of virtual interviews with relevant team members.

All applications are reviewed on an ongoing basis, and you can expect to hear from us within approximately two weeks.

About SimplerQMS

SimplerQMS provides a validated eQMS platform to life-science companies.

We are approximately 25 people connected to our Copenhagen headquarters and around 50 colleagues distributed across 13 additional countries in a remote-first organization.

Across teams and functions, we share a strong preference for thoughtful collaboration, continuous improvement, pragmatic decision-making, and building things properly over time — both in our product and in how we operate as a company.

How we work – The Simpler Way

At SimplerQMS, we believe strong compliance should support scalable and sustainable operations — not create unnecessary bureaucracy.

We care deeply about thoughtful collaboration, low-ego communication, pragmatic problem-solving, and building systems that work well in practice, not only on paper.

Our organization combines a dedicated Product organization responsible for the continuous evolution of the platform with customer-facing teams focused on helping life-science companies successfully adopt scalable and maintainable quality workflows in practice.

Why join SimplerQMS

• Competitive salary and benefits
• Opportunity to grow as the company scales
• A highly international and collaborative work environment
• A high-trust, low-bureaucracy culture
• Flexible remote work setup across Europe or Asia
• The opportunity to help drive complex customer transformation and onboarding projects in a modern regulated SaaS company