Location: Taguig
Work Set-up: On-site
Work Schedule: Monday to Friday
Job Responsibilities
- Lead CRM initiatives focused on customer engagement, retention, and loyalty.
- Design and execute data-driven CRM strategies and campaigns.
- Analyze customer insights and campaign performance to optimize results.
- Develop customer segmentation and targeting frameworks.
- Partner with cross-functional teams to enhance customer experience and lifecycle management.
- Drive CRM process improvements and automation projects.
Qualifications
- At least 5 years of CRM, marketing analytics, or customer engagement experience.
- Experience with digital products and customer lifecycle management.
- Strong analytical and coding capabilities.
- Experience with CRM platforms and marketing automation tools.
3. Senior Customer Analytics Analyst
Location: Taguig
Work Set-up: On-site
Work Schedule: Monday to Friday
Job Responsibilities
- Analyze customer data and behavioral trends to support business growth.
- Generate insights to improve acquisition, retention, and customer value.
- Build customer segments and predictive models.
- Track campaign effectiveness and provide strategic recommendations.
- Collaborate with business stakeholders to drive data-informed decisions.
- Support CRM optimization through advanced analytics.
Qualifications
- Minimum 5 years of experience in customer analytics, CRM, or business analytics.
- Experience handling large customer datasets.
- Coding knowledge in SQL, Python, R, or similar.
- Strong analytical and systematic problem-solving skills.
