Senior Credit Controller- Collection Manila
Preferred Experience Range
5+ years of experience in Accounts Receivable, Credit & Collections, Order-to-Cash, or Finance Operations with at least 2 years in a senior, SME, team lead, or supervisory capacity.
Domain and Primary Requirement
- Strong experience in B2B Collections, Accounts Receivable, Credit Control, and Order-to-Cash process
- Hands-on experience in cash collection, debt recovery, payment negotiations, and dispute resolution.
- Proficiency in CRM tools for case management, customer communication, and SLA tracking
- Strong stakeholder management skills with experience engaging with Sales, Customer Service, Finance, Operations, and external customers.
- Experience managing large strategic customer accounts and complex collections portfolios across multiple business entities.
- Exposure to ERP systems such as SAP, Oracle, Microsoft Dynamics, or equivalent Accounts Receivable platforms.
- Experience in handling credits, returns, and exception management with proper validation and audit documentation
- Preferably with strong understanding of manufacturing operations (production planning, stock availability, lead times, order delays, DIFOT tracking)
- Proven capability in cross-functional coordination with Sales, Production, Warehouse, Finance, and Quality teams
- Experience in leading a team of collection resources. Provide direction and guidance.
- Experience reviewing and managing overdue debt, collection forecasts, and collection performance metrics.
- Ability to manage and resolve complex customer escalations, payment disputes, and accounts reconciliations issues.
- Ability to work as part of a team environment.
Key Responsibilities
- Manage a portfolio of strategic and high-value customer accounts across multiple legal entities and business divisions.
- Drive collections activities to achieve cash collection and overdue reduction targets.
- Monitor aged receivables and proactively follow up on overdue customer balances.
- Lead resolution of complex disputes, payment delays, reconciliations, and escalated collection matters.
- Experience coaching, mentoring, and developing junior collection resources. Including allocation or prioritizing work.
- Review collection performance collection forecasts, and aging reports to ensure business targets are achieved. Individual and Staff KPIs.
- Build and maintain strong relationships with customers and internal stakeholders to support successful account resolution
- Support month-end close activities and ensure timely resolution of open receivables issues
- Production of End of Month AR Collection reports.
Special
- Strong customer relationship management and negotiation skills
- Strong analytical capability with experience in aging analysis, collections reporting, root cause analysis, and KPI management.
- Proven ability to influence stakeholders and drive account resolution in complex situations.
- With Microsoft Excel skills; Power BI experience is an advantage.
- Identify inefficiencies or recurring issues within collection process- Recommend, refer and support improvements to enhance performance and efficiency.
Educational Qualification
- Bachelor's degree preferably in Accounting, Finance, Business Administration, Commerce, Economics, or a related field.
Preferred Systems Knowledge
- SAP (preferred)
- Oracle ERP
- Microsoft Dynamics
- Accounts Receivable / Collections Management Systems
- Advanced Microsoft Excel
- Power BI or reporting tools (preferred)
