Senior Coordinator

The Role:

Purpose and Position in Organization

The coordinators are key essential in driving our talent attraction strategies, supporting an effective recruitment process. Through building strong stakeholder relationships and acting as a trusted advisor, our Coordinators aim to find the best talent in the market.

Reports To

Team Lead – EC&C or Lead Coordinator – EC&C People Manager No

Career Level 1 - Coordinator

Performance Outcomes / Accountabilities:

• Completion of tasks within SLA. SLA varies per account, but the standards are the following:
• Screening of applications – 3 business days
• Candidate disposition – 3 business days
• Responding to candidate queries – 2 business days
• Offer Letter creation and issuance – 2 business days (volume cap of 40 contracts every 2 business days)
• 95% to 100% Data accuracy
• 98% to 100% work utilization
• 100% compliance to recruitment process policies and procedures
• 100% completion of AMS and Client mandatory training
• Client and Stakeholder positive experience gathered via satisfaction survey. Minimum Average score of 3.5/5.0 but varies per account

Key Responsibilities:-

• Managing account specific activities such as CV screening, requisition management, interview scheduling, help desk support, candidate checklist management, updating applicant tracking system, and offer and onboarding.
• Managing other various ad-hoc administration activities to support the effective running of the recruitment process.
• Collaborating on or completing daily, weekly, monthly, and quarterly reports accurately as required within the set deadlines.
• Building and maintaining strong working relationships between all parties including recruiters, hiring managers, vendors (i.e., pre-employment screening vendor), and other account stakeholders.
• Ensuring stakeholders are continually appraised and updated on the relevant processes.
• Management of day-to-day queries relating to their area of responsibility, ensuring all are dealt with in an effective and timely manner and escalated where necessary.
• Participating in continuous improvement implementation within the immediate team.

AMS Behaviours

AMS Behaviours, aligned to our Ways of Working, are a core part of our overall performance. For more detailed information about what good looks like against our AMS Behaviours for your Career Level, please refer to the Behaviours Framework

Behavioral Skills:-

• Stakeholder Partnering – proficiency level 1
• Consults Others As Appropriate - proficiency level 2
• Conflict Resolution - proficiency level 1
• Drives Continuous Improvement – proficiency level 1
• Effective Communication – proficiency level 2
• Follows Processes and Guidelines – proficiency level 2
• Partnering with Colleagues – proficiency level 2
• Attention to Detail – proficiency level 2
• Quality and Accuracy – proficiency level 2
• Acts Proactively and At Pace – proficiency level 1
• Knowledge Sharing – proficiency level 2
• Agility – proficiency level 2
• Service Excellence – proficiency level 2
• Time Management - proficiency level 2
• Technical Skills
• MS Office - proficiency level 2