Senior Consultant, Regulatory Change Oversight

About the Role:

Provide senior operational oversight across the end-to-end GRCM process and supporting technology. The role connects teams across GRCM to maintain visibility of LRR progression, coordinate cross-functional dependencies, oversee ServiceNow production support, develop operational reporting and administer RegBook approvals. Through data-led insight and effective stakeholder engagement, the role identifies bottlenecks, supports timely issue resolution and strengthens operational performance.

The Key Responsibilities of the Role include:

Cross-functional operational coordination

• Act as a central coordination point across GRCM, connecting Horizon Scanning, Regulatory Oversight, Rules Inventory, ServiceNow, CUBE and D&T stakeholders to support effective end-to-end operation.
• Monitor cross-functional hand-offs and dependencies, ensuring operational issues, actions and decisions are progressed by the appropriate teams.
• Drive resolution of complex issues spanning multiple processes or teams, providing clear direction, constructive challenge and timely escalation where required.
• Maintain oversight of Traceability Matrix production status and related cross-functional dependencies, working with the Rules Inventory team to identify and escalate bottlenecks or issues.

ServiceNow operational oversight

• Serve as GRCM's primary SME for the end-to-end ServiceNow Regulatory Change process, with a detailed understanding of operational hand-offs and platform dependencies.
• Triage and coordinate resolution of production issues, defects and operational incidents, ensuring effective tracking, escalation and closure.
• Act as the operational liaison with D&T Product and Technology teams on production support, platform stability and service performance.
• Administer GRCM ServiceNow access and maintain supporting operational procedures and guidance.

Operational reporting and process monitoring

• Lead the development and ongoing enhancement of the ServiceNow operational dashboard and associated management information.
• Provide visibility of LRRs throughout the regulatory change lifecycle, monitoring volumes, ageing, throughput and outstanding actions.
• Identify bottlenecks, delays and operational risks through trend analysis, and provide authoritative insight and recommendations to support senior management decisions.
• Drive improvements in operational effectiveness, transparency and process performance through data-led reporting.

RegBook approvals

• Approve RegBook subscription requests in CUBE and administer the associated approval workflow in accordance with agreed procedures.
• Act as GRCM's operational contact with CUBE for RegBook requests and related issues.
• Maintain RegBook approval procedures, guidance and job aids.

Continuous improvement

• Identify opportunities to simplify, standardise and automate operational processes.
• Maintain concise, current operational documentation and use operational insight to support process and service improvements.

Key Skills/ Experience

• Ideally, a compliance or regulatory background within financial services, with a strong understanding of regulatory change management and the interaction between business processes, data and supporting technology.
• Experience of technology-enabled operations, ideally including ServiceNow, production support and operational reporting.
• Advanced analytical, reporting and problem-solving capability, with a proven ability to diagnose complex operational issues, identify root causes and drive practical resolution; experience developing dashboards and management information, with strong Excel and Power BI skills.
• Demonstrated leadership in coordinating complex cross-functional activity, managing dependencies and influencing outcomes across senior business and technology stakeholders.
• Clear executive communication, sound judgement and a disciplined, solutions-focused approach to issue management and continuous improvement.
• Proactive and adaptable, with the ability to anticipate issues, take initiative and operate effectively in a fast-paced environment.