JOB DESCRIPTION
Job title: Senior Client Success Executive
Department: Direct Brand
Company: Ecomobi
Location: 1805 Park Triangle Corporate Plaza, BGC Taguig City
Level: Senior
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Responsibility:
Campaign Operation:
- Be a brand ambassador that comprehends client's business to communicate with internal teams.
- Be initiative in account management tasks: meet up with clients,, take briefs, brainstorm, research about brand/ KOL/ consumer insights, etc
- Coordinate with Planner & Creator Management team for Content Commerce projects, including Content planning, KOL/ KOC profiles, GMV target, timeline, investment (like advertising, production, logistics), concept, digital assets (teasing video,..)
- Coordinate with Live Production team for TSP projects including Schedule planning, set GMV target, project timeline
- Monitor work progress and keep in contact with clients at all stages (briefing, proposal, contract, production, campaign management, tracking & report).
- Be highly organized and accountable for deadlines, status reports and internal reviews - Predict problems that may arise and prepare solutions
- Control and be responsible for the P&L of the projects, monitoring and optimizing the projects profit margin
Client Relationship:
- Be responsible for managing 3 – 5 big client accounts in parallel smoothly
- Build and maintain client relationships for both existing and new client
- Ensure retain & upsell for existing client and expand portfolio of new client
- Connect and work with suppliers/ vendors (KOLs, Production house,...).
- Conduct Report/ Business review as per request
- Be able to solve problem and advise client on the spot
Competencies:
- Qualifications: Bachelor's degree (Marketing major or equivalence is a referral).
- Knowledge in communication and marketing, especially Digital marketing, Influencer Marketing;
- Be a Problem Solver with a positive I CAN DO attitude.
- At least 3+ years of experience in a similar position and industry, or at least 1 year experience as a Account Manager
- Strong in Digital Marketing or Influencer Marketing
- Experience in Influencer Marketing as TSP/ TAP agency or E-commerce enabler is a plus
- Be stable under pressure and have a strong sense of urgency.
- Must be effective at multitasking, time management, presentations skills, strategic and innovative thinking.
- Strong people skills and a team player.
- English requirement: Working Proficiency
Benefits:
- Monthly income: Base salary + allowances
- Lunch allowance, Laptop allowance, Parking allowance
- Competitive compensation package with performance-based incentives.
- Professional and dynamic working environment with opportunities to work on cutting-edge projects.
- Access to training programs focused on industry trends, technical skills, and personal development.
- Collaborative culture with talented colleagues who are leaders in the affiliate and influencer marketing space.
- Annual leave: 5 days/year (after the completion of 1 year of employment.). Employees get 1 day off on their birthday.
- Fund for Training & Development: annual training budget according to rank; the company also frequently organizes internal training courses and training with external instructors.
- Bonuses for holidays and special occasions; 13th month salary; bonus based on working performance(quarterly) and Salary review twice a year
- Personal Healthcare Insurance besides Social and Medical Insurance; annual health check-up
- Teambuilding: from 2-3 times/year, both local and overseas
- International working environment with foreign colleagues and partners
CONTACT: Duke - Whatsapp/Viber: +84 869735469
