Leadership Experience Is Valuable. The Right Leadership Environment Is Priceless.
Some leaders keep operations running. The best ones create the environment where people, processes, and performance thrive.
As part of the Top 1% talent, you'll lead a high-performing Business Support team within one of Australia's most respected professional services firms. Beyond managing workflows, you'll shape operational excellence, strengthen stakeholder partnerships, and help build the standards that support a business trusted by organizations across Australia.
Because the next step in leadership isn't simply leading a bigger team-it's leading where your experience carries greater impact.
The Firm Behind Better Business.
Our client is a prominent Australian professional services organisation partnering with businesses across diverse industries through periods of growth, change, and opportunity. A dedicated Philippine capability connects accomplished specialists with senior decision-makers, strengthening administrative and executive functions within a fast-paced corporate setting.
Trusted relationships, genuine collaboration, innovation, continuous improvement, and career development distinguish the culture. Senior appointments carry meaningful responsibility for people, workflows, and operational standards-recognition reserved for individuals whose initiative, discretion, and judgment inspire confidence at every level.
Job Overview
- Employment Type: Full-time
- Work Setup: Onsite in Makati for the first six months to establish strong executive partnerships, with the opportunity to transition to a hybrid work setup thereafter.
- Salary: Earn up to PHP95,000 + 1-month salary sign-on bonus
- Shift: Day Shift | Weekends Off
Exciting Perks Await!
- Shape leadership while building the future you've earned
- Day 1 HMO coverage with one free dependent
- Competitive salary package plus Sign-On Bonus
- Prime office location in Makati with easy access to MRT stations, restaurants, and banks
- Day shift schedule
- Fixed weekends off
- Opportunity to transition to a hybrid work setup
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with a minimum of six months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms in Ortigas and Makati with complimentary fitness coaching
- Exclusive Emapta Lifestyle perks including hotel and restaurant discounts
- Unlimited employee referral incentives
- Standard government and Emapta benefits
- 20 annual leave credits, including 5 convertible to cash
- Fun employee engagement activities
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- At least 7 years of experienceas an Administration Support Specialist with experience in centralized administrative and financial transacting.
- Experience managing workflows and leading people, with responsibility for approximately 10 direct reports.
- Demonstrated ability to balance operational delivery, team leadership, and stakeholder management in a fast-paced, service-driven environment.
- Demonstrated proficiency across the Microsoft 365 suite is essential, including Outlook, Teams, Word, Excel, and SharePoint
- Working familiarity with Power BI reporting, dashboards, or data visualisation is advantageous
- Working familiarity with Microsoft Copilot or similar AI-enabled productivity tools is advantageous
Your Daily Tasks
Business Support Leadership
- Provide end-to-end business support for senior stakeholders and complex activities, ensuring efficient delivery and consistently high standards.
- Act as the senior specialist for complex, time-critical, or high-volume processes, tracking actions, dependencies, and risks while resolving or escalating issues promptly.
Workflow & Operational Excellence
- Coordinate and prioritize work across Business Support Specialists and Executive Support teams to maintain clear ownership, smooth workflows, and timely completion.
- Apply and reinforce agreed standards, processes, and controls to maintain service quality and operational discipline.
Team Leadership
- Support the Business Support Lead by embedding consistent ways of working and providing day-to-day guidance to Business Support Specialists.
Role Competencies
- Business Support Operations - Handle complex requests while exercising sound judgment in triage, prioritization, and SLA risk management.
- Output Quality & Governance - Sequence work effectively, manage dependencies, remove blockers, and ensure accurate, efficient outputs with proper version control.
- Strategic Partnership & Coaching - Serve as the first point of escalation, coach team members, resolve issues, and collaborate closely with Executive Support Services.
- Stakeholder Partnership - Build trusted relationships across Executive Support, Office Support, and service lines while ensuring requests are routed appropriately.
- Performance & Dashboard Support - Monitor SLA performance and service volumes while leveraging dashboards and AI to identify issues and improve operational efficiency.
Join the Top 1% Talent. A better career. A better life.
At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.
Step into a career that moves with you. Apply today!
