Continue the Leadership Career You've Built-With Greater Opportunity Ahead
The next chapter of leadership isn't defined by managing more people-it's defined by contributing to decisions, standards, and operations that influence an entire business. If you're ready for that progression, this opportunity was designed for accomplished leaders.
As a Senior Business Support Team Leader - Client Engagement & Billing, you'll oversee a high-performing support function that enables senior professionals to perform at their best. Through Emapta, you'll gain international exposure, meaningful collaboration with business leaders, and a long-term career with an employer recognized for investing in exceptional talent.
Because leadership becomes more meaningful when the value you create reaches far beyond your own team.
Australian Professional Excellence, Backed by Trusted Relationships and Progressive Thinking
Our client is a highly regarded Australian professional services organisation helping businesses across varied industries respond to change, pursue sustainable growth, and realise new commercial possibilities. Its expanding Philippine capability connects accomplished professionals with senior colleagues and decision-makers, strengthening high-calibre administrative and executive support across the organisation.
Enduring client partnerships, collaborative thinking, innovation, continuous improvement, and professional development underpin its reputation. Within this fast-paced corporate environment, initiative, discretion, sound judgment, and exemplary service are recognised with meaningful responsibility, respected professional relationships, and lasting career potential.
Job Overview
- Employment Type: Full-time
- Work Setup: Onsite - Makati for the first 6 months to establish strong executive partnerships, then transition to aHybrid work arrangement
- Salary: Earn up to PHP200,000+ 1-month salary sign-on bonus
- Shift: Day Shift | Weekends Off
The Qualifications We Seek
- At least 7 years of experience as an Administration Support Specialist with experience in centralized financial administration/transacting.
- Proven capability in coordinating operational workflows and guiding teams while maintaining accuracy, accountability, and service quality
- Demonstrated proficiency across the Microsoft 365 suite is essential, including Outlook, Teams, Word, Excel, and SharePoint
- Working familiarity with Power BI reporting, dashboards, data visualisation, or workload monitoring is advantageous
- Working familiarity with Microsoft Copilot or similar AI-enabled productivity tools is advantageous
Your Daily Tasks
Business Support Leadership
- Provide end-to-end business support for senior stakeholders and complex activities, delivered efficiently and to a high standard.
- Act as the senior specialist for complex, time-critical, or high-volume processes, tracking actions, dependencies, and risks while resolving or escalating issues without delay.
Workflow & Operational Excellence
- Coordinate and prioritize work across Business Support Specialists and Executive Support to ensure smooth workflow, clear ownership, and prompt completion.
- Apply and reinforce agreed standards, processes, and controls to maintain service quality and operational discipline.
Team Leadership
- Support the Business Support Lead by embedding consistent ways of working and providing day-to-day guidance to Business Support Specialists.
Role Competencies
- Business Support Operations - Handle complex requests while applying sound judgment to triage, prioritization, and SLA risk across activity workflows.
- Output Quality & Governance - Sequence and progress work, manage dependencies, clear blockers, ensure accurate and efficient outputs, and apply version control.
- Strategic Partnership & Coaching - Act as the first point of escalation for the team, coach team members, resolve issues, and collaborate closely with Executive Support Services.
- Stakeholder Partnership - Build trusted relationships across Executive Support, Office Support, and service lines while ensuring requests are routed through the appropriate channels.
- Performance & Dashboard Support - Track SLA performance and service volumes while using dashboards and AI to identify issues and improve operational efficiency.
Exciting Perks Await!
Career-Defining Opportunities
- Pioneer a newly established support capability in the Philippines, helping shape the standards, quality culture, and operational excellence of a globally respected professional services organization
- Collaborate closely with senior professionals and business leaders across Australia
- Build a long-term international career with an employer recognized for investing in Top 1% talent
- Exposure to global best practices, world-class professional standards, and meaningful career progression
- Unlimited learning and development opportunities through Emapta Academy
- Mentorship from experienced leaders and cross-functional teams
Rewarding Compensation
- Competitive salary package
- One-month Sign-On Bonus
- Salary Advance Program through our banking partner (subject to eligibility and approval)
Work-Life Balance
- Day shift schedule
- Fixed weekends off
- Onsite work in Makati for the first six months, with the opportunity to transition to a hybrid work arrangement thereafter
- Prime office location in Makati with convenient access to MRT stations, restaurants, and commercial establishments
Health & Wellbeing
- Day 1 HMO coverage with one free dependent
- Complimentary 24/7 access to Emapta fitness facilities in Makati and Ortigas, including professional fitness coaching
- Standard government-mandated and company benefits
Recognition & Employee Experience
- 20 annual leave credits, including five convertible to cash
- Unlimited employee referral incentives
- Exclusive Emapta Lifestyle privileges, including hotel and restaurant discounts
- Employee engagement programs that foster collaboration and community
- A diverse, inclusive, and supportive workplace culture
Join the Top 1% Talent. A Better Career. A Better Life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
