Lead at a Higher Standard. Grow on a Bigger Stage.
You've already proven you can lead a team. Now it's time to bring that leadership to an organization trusted by businesses across Australia and backed by one of the world's largest professional services networks.
As a Senior Business Support Specialist - Client Engagement & Billing Administration (Team Leader), you'll lead a team responsible for delivering complex business support activities that keep operations running seamlessly, strengthen client relationships, and help one of the industry's most respected firms continue delivering excellence at every stage of the client journey.
Because great leaders don't look for bigger titles-they look for opportunities worthy of their leadership.
One of Australia's Most Trusted Professional Services Firms. Backed by a Global Network.
Our client is a prominent Australian professional services organisation advising businesses across diverse sectors as they pursue growth, manage change, and realise new opportunities. A dedicated Philippine capability brings accomplished specialists into close collaboration with senior professionals and decision-makers, strengthening sophisticated client engagement, billing, administrative, and executive operations.
Excellence, trusted partnerships, innovation, continuous improvement, and professional development distinguish the organisation's culture. Initiative, discretion, and exceptional service earn meaningful responsibility within a fast-paced corporate setting-offering accomplished professionals valuable exposure, career substance, and the opportunity to influence standards across a respected firm.
Job Overview
- Employment Type: Full-time
- Work Setup: Onsite - Makati for the first 6 months to establish strong executive partnerships, then transition to aHybrid work arrangement
- Salary: Earn up to PHP200,000+ 1-month salary sign-on bonus
- Shift: Day Shift | Weekends Off
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive salary package plus Sign-On Bonus
- Prime office location in Makati with easy access to MRT stations, restaurants, and banks
- Day shift schedule
- Fixed weekends off
- Opportunity to transition to a Hybrid work setup
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with a minimum of six months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms in Ortigas and Makati with complimentary fitness coaching
- Exclusive Emapta Lifestyle perks including hotel and restaurant discounts
- Unlimited employee referral incentives
- Standard government and Emapta benefits
- 20 annual leave credits, including 5 convertible to cash
- Fun employee engagement activities
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- At least 7 years of experience as an Administration Support Specialist with experience in centralized financial administration/transacting.
- Proven capability in coordinating operational workflows and guiding teams while maintaining accuracy, accountability, and service quality
- Demonstrated proficiency across the Microsoft 365 suite is essential, including Outlook, Teams, Word, Excel, and SharePoint
- Working familiarity with Power BI reporting, dashboards, data visualisation, or workload monitoring is advantageous
- Working familiarity with Microsoft Copilot or similar AI-enabled productivity tools is advantageous
Your Daily Tasks
Business Support Leadership
- Provide end-to-end business support for senior stakeholders and complex activities, delivered efficiently and to a high standard.
- Act as the senior specialist for complex, time-critical, or high-volume processes, tracking actions, dependencies, and risks while resolving or escalating issues without delay.
Workflow & Operational Excellence
- Coordinate and prioritize work across Business Support Specialists and Executive Support to ensure smooth workflow, clear ownership, and prompt completion.
- Apply and reinforce agreed standards, processes, and controls to maintain service quality and operational discipline.
Team Leadership
- Support the Business Support Lead by embedding consistent ways of working and providing day-to-day guidance to Business Support Specialists.
Role Competencies
- Business Support Operations - Handle complex requests while applying sound judgment to triage, prioritization, and SLA risk across activity workflows.
- Output Quality & Governance - Sequence and progress work, manage dependencies, clear blockers, ensure accurate and efficient outputs, and apply version control.
- Strategic Partnership & Coaching - Act as the first point of escalation for the team, coach team members, resolve issues, and collaborate closely with Executive Support Services.
- Stakeholder Partnership - Build trusted relationships across Executive Support, Office Support, and service lines while ensuring requests are routed through the appropriate channels.
- Performance & Dashboard Support - Track SLA performance and service volumes while using dashboards and AI to identify issues and improve operational efficiency.
Join the Top 1% Talent. A better career. A better life.
At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.
Step into a career that moves with you. Apply today!
