Senior Business Intelligence Analyst

The BI Developer is primarily responsible for the technical aspect of reports design. He/she works with the Reporting team to develop automated reports, in order to speed up the process by removing manual and repetitive steps in reporting, without compromising integrity of the data and quality of reports.

Using existing reporting tools, BI Developer must review all reporting process documents, identify opportunities for automation and design intelligent reporting templates. They must work with the Reporting team, and/or Operations regarding any change in the reporting process.

Principle duties include:

• Review of all existing reporting processes to identify opportunities for automation
• Optimization of reports by replacing multiple traditional reports with dashboard type reporting.
• Execution and monitoring of the whole reports development process, which include the following:
• Development of new template/s and its presentation to the Reporting Team and/or Stakeholders
• Monitoring and Completion of User acceptance tests (QC), prior to rollout
• Creation and handover of related process documentation to Reports Analysts
• Provide backup support to Reports Analysts on Ad hoc and regular reports, data troubleshooting and/or assist in other projects, as may be required by the Sr. Manager and/or Director.

TYPICAL QUALIFICATIONS: (education, experience, knowledge, skills and abilities typically needed to perform this job--potential candidates are screened for requirements listed in this section)

Education:(if beyond High School or equivalent): 4 year computer-related course or equivalent combination of education and experience

Experience Target: (specify experience in this job or in a related function or field): 5 years of experience in BPO/Contact Center reporting process and minimum 3 years in reports development, exposure to process improvement projects is preferred.

Knowledge/Skills/Abilities:(identify essential knowledge, skills and abilities required and identify additional competencies that enable success in performing this job-essential skills should be noted as required, others may be noted as preferred)

• Expert on Advanced Excel, especially with Pivots, Charts and Formula.
• Expert on reports design using Power Query/Power Pivot, VBA Macro and Power BI (including Power BI service)
• Knowledgeable on the database lifecycle, ETL processes and able to create databases using SQL and other database tools.
• Experience in other BI tools (e.g. Tableau, Qlik) preferred, but not required
• Experience in Big Data and wrangling tools (e.g Alteryx, Python/R) is an advantage.
• Able to multitask, work in a dynamic, fast-paced environment.
• Able to troubleshoot data issues and present solutions/recommendations for reports optimization.
• With good verbal and written communication skills in order to properly communicate with all levels of internal and external stakeholders.

Special Certifications: (identify if a certification is required to perform the job or if just preferred) None

Business Travel Required: (typical % of time, scope of travel (in country, international), transportation mode, or other special travel related issues) Minimal, Setup of role is HYBRID setup

Other: (if appropriate, list anything especially challenging or unique about this position, not covered above, that is needed to be successful in performing this job)