Senior Business Development Manager

The Senior Business Development Manager (SBDM) will be the single point of accountability and the senior executive owner for our organization's relationship with a major, multi-brand Quick Service Restaurant (QSR) conglomerate.

This role requires a highly strategic Hunter-Farmer who can manage the existing multi-million dollar engagement while aggressively driving new revenue growth by cross-selling and upselling our suite of Digital Solutions and FinTech products and services. The SBDM must possess exceptional internal leadership skills to coordinate all execution teams and ensure the highest level of client satisfaction and project success across the account.

• Develop and execute a comprehensive multi-year Strategic Account Plan focused on maximizing revenue, margin, and account penetration across the QSR conglomerate's multiple brands and business units.
• Achieve or exceed annual targets for new logo revenue within the account (cross-sell/upsell) and customer retention/renewal.
• Serve as the trusted executive advisor to C-level and SVP stakeholders (CMO, CIO, CFO, CDO) across all levels of the client organization.
• Conduct quarterly and annual business reviews (QBRs/ABRs) to align our solutions with the client's strategic priorities and identify proactive growth opportunities.
• Lead complex contract negotiations, renewals, and Statements of Work (SOWs) for multi-product, multi-year engagements.

• Identify, qualify, and close significant opportunities by selling new digital capabilities (e.g., advanced analytics, loyalty platforms, e-commerce) and FinTech solutions (e.g., payment processing, fraud prevention) into the existing account.
• Expertly articulate the financial and operational ROI of our complex digital and FinTech solutions to multiple client stakeholders.
• Map and navigate the complex stakeholder landscape, ensuring engagement with key decision-makers across technology, marketing, finance, and operations for each individual QSR brand.

• Act as the Account Champion internally, mobilizing and leading cross-functional teams, including Product, Technical Delivery, Project Management, Finance, and Legal, to ensure seamless project execution.
• Establish and lead an internal Account Governance process to track all project health, manage risk, and resolve escalations quickly and effectively.
• Ensure the Voice of the Client is accurately represented in our product roadmap and service delivery standards.

• 10+ years of progressive experience in Enterprise Sales, Strategic Account Management, or Business Development within the FinTech, Digital Solutions, or Enterprise SaaS sectors.
• Non-negotiable Experience: Demonstrable success in managing and significantly growing a single, highly complex strategic account or conglomerate (preferably in the QSR, major retail, or hospitality sector) with an ACV (Annual Contract Value) of $2 Million+.
• Proven ability to drive new revenue through cross-selling and upselling new capabilities into an existing account base.
• Deep understanding of the QSR/Retail technology landscape, including knowledge of point-of-sale (POS) systems, digital ordering, loyalty programs, and payment infrastructure.
• Exceptional executive communication, presentation, and negotiation skills, with a proven ability to engage and influence C-suite leadership.
• Strong financial acumen and the ability to build detailed business cases and ROI models for complex technology investments.
• Bachelor's degree in Business, Finance, Technology, or a related field. MBA is a plus.

• Strategic Planning: Ability to develop and execute multi-year account strategies.
• Influence & Leadership: Proven ability to lead and mobilize internal teams without direct authority.
• Consultative Selling: Mastery of solution-based selling methodologies.
• Conflict Resolution: High capacity for managing internal and external pressure and resolving complex issues.