Senior Business Analyst

Position: Senior Business Analyst

Job Type: Permanent

Work Setup: Remote (1x a month)

Location: UP Technohub, Quezon City

Shift Time: Night Shift

What you will do:

• Partner with stakeholders to understand business needs, gather requirements, and translate them into actionable insights.

• Analyze and map processes across operations to identify inefficiencies and propose improvement opportunities.

• Support the design of agentic workflows that combine automation and human oversight. • Collaborate with technology and operational teams to implement solutions that improve efficiency and quality.

• Apply RELX Jobs English Sign In RELX Careers Search for Jobs Introduce Yourself Support change management and adoption of new technologies within human-in-the-loop processes.

• Critical Success Measures: The critical success measures of this role will be demonstrated in three areas:

• Enabling end-to-end process mapping and agentic workflow support to improve operational performance.

• Applying AI and automation to enhance speed, quality, and scalability across key workflows.

• Supporting operational readiness by helping teams build the skills and human-in-the-loop capabilities required to sustain new processes.

Key Responsibilities:

Business Analysis and Requirements Elicitation: Partner with stakeholders to understand business needs, gather requirements, and translate them into actionable solutions that enable AI and automation.

Process Redesign and Value Stream Mapping: Support process analysis and redesign to identify inefficiencies, implement improvements, and document optimized workflows.

Human–Agent Collaboration Design: Contribute to designing workflows that integrate automation with human expertise to ensure quality and compliance.

Data-Driven Decision Support: Use metrics and data to assess performance, measure automation impact, and guide improvement decisions.

Change Management and Stakeholder Engagement: Support communication and training efforts that help teams adopt new digital and agentic processes effectively

Required Skills:

• Experience or knowledge in legal, content, or operational environments is preferred, with the ability to apply business analysis skills in structured or regulated contexts.

• Hands-on experience supporting process redesign and automation using AI, low-code, or workflow tools.

• Strong analytical and problem-solving skills with the ability to interpret data and propose practical solutions.

• Understanding of agentic and AI-enabled systems and interest in AI-driven transformation.

• Use AI tools to support analysis, documentation, and ideation, improving speed and accuracy in deliverables.

• Experiment with AI features to explore opportunities for workflow improvements.

• Familiarity with Lean or Six Sigma methods for process improvement.