Senior Business Analyst - AI

This opportunity is with a large organization in the Business Services industry that focuses on providing exceptional support and innovative solutions. The company values expertise and fosters a professional environment for growth and collaboration.

• Work closely with stakeholders to gather, analyse, and document business requirements.
• Evaluate existing operational processes and identify opportunities for efficiency improvements.
• Create and maintain process maps, workflows, and business analysis documentation.
• Assist in the development of AI-enabled and agentic solutions that balance automation with human oversight.
• Collaborate with technical and operational teams to implement process enhancements and digital solutions.
• Use data and performance metrics to measure outcomes and recommend further improvements.
• Contribute to workflow redesign initiatives that improve productivity, quality, and scalability.
• Support change management activities, including communications, training, and user adoption.
• Help operational teams build capabilities for working effectively within human-in-the-loop environments.
• Participate in continuous improvement initiatives focused on AI and automation opportunities.