(Senior) Business Analyst AI

Overview

CHAMP Cargosystems provides the most comprehensive range of integrated IT solutions and distribution services for the air cargo transport chain. Our portfolio spans core management systems, messaging services, and eCargo solutions. These include applications designed to meet customs and security requirements, quality optimization, as well as e-freight and mobility needs. Our products and services are recognized globally under the Cargospot and Traxon brands.

We serve over 200 airlines and GSAs, connecting them with approximately 3,000 forwarders and GHAs worldwide. Our solutions help customers, and their clients, adapt to the critical and ongoing changes in air transport logistics and meet the demands of global trade.

Headquartered in Luxembourg, CHAMP Cargosystems operates offices in London, Zurich, Frankfurt, Manila, Singapore, and Atlanta.

We are looking for a (Senior) Business Analyst AI to join our AI team in the Innovation & Insight Business Unit.

The role will be reporting to the Product Manager.

Location: Manila or Luxembourg (depending on applicant's current location)

Responsibilities :

The position holder is accountable for the accomplishment of the following tasks along a product life cycle:

• Analyze external and internal requirements, translating them into clear functional specifications suitable for engineering teams.
• Participate actively in technical discussions related to system architecture, APIs, data structures, microservices, and integration points.
• Define and document proposed cargo system solutions and follow them through until release in production.
• Provide 2nd-level support for new or enhanced products unless otherwise specified.
• Perform remote or on‑site implementations of products managed by the unit, including reviewing customer environments and integration points.
• Deliver remote or on‑site product training, tailored to both technical and operational audiences.

Knowledge, Skills and Abilities :

• Autonomous and like working in a small team
• Air cargo industry experience (airlines or operations or revenue accounting) is a major advantage.
• Strong technical background — ideally a developer transitioning into a Business Analyst role or a BA with hands‑on technical experience.
• Ability to understand and discuss system architecture, APIs, microservices, data models, and technical constraints with development teams.
• Proven experience working directly with developers, providing clear specifications, supporting testing, and validating technical solutions.
• Strong analytical skills with the ability to translate complex technical topics into clear business requirements and documentation.
• Excellent English written and oral communication skills.
• Knowledge of relational databases (Oracle, Postgres) is mandatory, exposure to NoSQL (MongoDB) is a plus.
• Knowledge of designing or integrating distributed solutions (UI, APIs, microservices, JSON).
• Experience or interest in AI technologies (LLMs, machine learning, OCR/vision AI, fuzzy logic) is a strong advantage.
• Experience in an Agile environment (Scrum or similar).

Education and Experience :

• Information Technology qualification – Degree or work experience equivalent
• A minimum of 3 years as Business Analyst or a minimum of 4 years as Developer

The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate.

Security: the successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP's IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting).

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation (i.e. the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, - the GDPR -, which entered into force on 25 May 2018, as well as any other subsequent regulation).Please follow the link to the CHAMP Candidates Privacy Notice for further information