Senior Benefits Analyst

Job description: The Senior Benefits Analyst serves as a lead Analyst on the Benefit Administration team supporting mentorship and development of Benefit Analysts. This role is responsible for assessing, configuring, and maintaining paperless benefit enrollment systems, and related files, reports and data exchanges with brokers, consolidators, and carriers. This position will also analyze, audit, evaluate, and resolve reported errors within benefits administration business systems or third-party vendor programs, including resolving, reporting and/or escalating appropriately. Other key responsibilities include DataBridge, ACA compliance, 401k, and system support of customer benefit renewals

Responsibilities:

Provide call monitoring and mentoring for benefit team members, as needed

Provide Training and support for benefit analysts

Provide subject matter expertise on payroll audits for benefit deductions and notifications to appropriate individuals/teams regarding corrections (debits/credits) required, to ensure accurate payroll processing

Spearhead efforts for key resource, and/or subject matter expert for benefits related projects such as online benefit enrollment, ACA, and data import/export, including Databridge

Configure and maintain electronic benefits enrollment platforms

Manage data file feeds and integrations with insurance carriers, brokers, and 3rd party administrators

Troubleshoot and resolve system errors or data discrepancies in collaboration with vendors and internal teams

Monitor and maintain ACA compliance reporting, including 1095C form generation and IRS E filing

Assist in providing phone support for complex benefit inquires

Support annual benefits renewal process by updating plan designs rates and eligibility rules in the system

Provide phone support, acting as an escalation point for customer calls, as needed Prepare custom reports for management, vendors, and clients

Provide subject matter expertise on PrismHR configurations and reports related to benefit eligibility determinations for new hires and annual renewals

Create and/or maintain system benefit plans, rates, contributions, online enrollment including all aspects of Benefit implementation

Configure and administer Flexible Spending, Health Savings, and 401k Skills

Requirements:

Strong background and experience in a customer service environment.

Proven critical thinking, problem solving, and systems trouble-shooting.

Excellent collaboration, teamwork and interpersonal skills.

Excellent communication skills.

Detail-oriented and highly organized

Intermediate to advanced skill level in Microsoft Office Suite (Excel, Word, PowerPoint, and Access).

Proven critical thinking, problem solving, and system trouble-shooting

Preferred Qualifications:

Advanced skill level in PrismHR, especially with benefit administration, benefit enrollment, Informer, data imports/exports, and billing reconciliations

Proven experience with PrismHR.

Demonstrable ability to create and comprehend reports and spreadsheets

Strong knowledge of regulations and laws related to benefits administration.