Senior Benefit Analyst

Job description: The Senior Benefits Analyst serves as a lead Analyst on the Benefit Administration team supporting mentorship and development of Benefit Analysts. This role is responsible for assessing, configuring, and maintaining paperless benefit enrollment systems, and related files, reports and data exchanges with brokers, consolidators, and carriers. This position will also analyze, audit, evaluate, and resolve reported errors within benefits administration business systems or third-party vendor programs, including resolving, reporting and/or escalating appropriately. Other key responsibilities include DataBridge, ACA compliance, 401k, and system support of customer benefit renewals

Responsabilities: Provide call monitoring and mentoring for benefit team members, as needed Provide Training and support for benefit analysts Provide subject matter expertise on payroll audits for benefit deductions and notifications to appropriate individuals/teams regarding corrections (debits/credits) required, to ensure accurate payroll processing Spearhead efforts for key resource, and/or subject matter expert for benefits related projects such as online benefit enrollment, ACA, and data import/export, including Databridge Configure and maintain electronic benefits enrollment platforms Manage data file feeds and integrations with insurance carriers, brokers, and 3rd party administrators Troubleshoot and resolve system errors or data discrepancies in collaboration with vendors and internal teams Monitor and maintain ACA compliance reporting, including 1095C form generation and IRS E filing Assist in providing phone support for complex benefit inquires Support annual benefits renewal process by updating plan designs rates and eligibility rules in the system Provide phone support, acting as an escalation point for customer calls, as needed Prepare custom reports for management, vendors, and clients Provide subject matter expertise on PrismHR configurations and reports related to benefit eligibility determinations for new hires and annual renewals Create and/or maintain system benefit plans, rates, contributions, online enrollment including all aspects of Benefit implementation Configure and administer Flexible Spending, Health Savings, and 401k

Skills :

Strong background and experience in a customer service environment with 5+ years of experience Proven critical thinking, problem solving, and systems trouble-shooting. Excellent collaboration, teamwork and interpersonal skills. Excellent written and verbal communication skills. Detail-oriented and highly organized Intermediate to advanced skill level in Microsoft Office Suite (Excel, Word, PowerPoint, and Access).