In this role, you'll lead end‑to‑end automation initiatives—analyzing processes, designing scalable solutions, and deploying robotic automation to improve quality and efficiency across service delivery operations. You'll also act as a trusted advisor, supporting teams through coaching, training, and hands‑on consulting.
Key Responsibilities
Process Analysis & Automation Design (20%)
- Identify automation opportunities by analyzing current-state processes
- Develop business cases and design end‑to‑end automation solution blueprints
Service Delivery Coaching & Consulting (20%)
- Support large and fast‑growing teams in adopting automation and innovation
- Deliver automation workshops and training sessions
- Mentor colleagues on workflow and RPA development best practices
Solution Development & Implementation (40%)
- Design future-state solutions using RPA, workflows, platforms, and process redesign
- Configure scripts and implement workflow platforms
- Review automation code, enforce development standards, and ensure quality delivery
- Own deployment activities and track business impact metrics
Project Planning & Execution (10%)
- Support planning and execution of division-level projects
- Manage risks, issues, changes, and provide regular status updates
Automation Maintenance (10%)
- Maintain and enhance existing automations through structured change control
- Troubleshoot issues and ensure smooth day‑to‑day operation of automation solutions
Qualifications & Experience
- Bachelor's degree in any discipline
- 14+ years of overall technology experience
- 6+ years of hands‑on experience with RPA
- Client-facing experience is a plus
- Advanced RPA developer certification (UiPath or similar) strongly preferred
Skills & Competencies
- Strong mix of technical expertise, business acumen, and coaching ability
- Ability to envision and design future-state automated processes
- Proven experience designing workflows and translating business processes into automation designs
- Structured problem-solving mindset with creative and critical thinking
- Familiarity with agile methodologies, change control, and source control
- Proven people leadership experience, including mentoring and code reviews
- Excellent communication, presentation, and facilitation skills
- Working knowledge of insurance processes
- Strong development/scripting experience with UiPath and/or WinAutomation, plus VBA
- Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Visio)
