Shaping Global Careers from Right Where You AreIntroduction
As a SeniorAU Loan Administrator, you will support brokers by interpreting lending policies, guiding deal structuring, and managing loan processes with precision. You'll play a key role in ensuring seamless communication, compliance, and efficiency across the lending lifecycle.
This role is central to delivering high-quality mortgage support to international stakeholders-positioning you for a long-term global career with meaningful impact and a top-tier experience designed for high-performing professionals.
Job Overview
Employment type: Full time
Shift: Day Shift, Weekends Off
Work setup: Permanent Work From Home/Remote
Exciting Perks Await!
- Competitive Salary Package
- Permanent WFH arrangement
- HMO coverage with free dependent
- Day shift schedule
- Fixed weekends off
- Emapta customized laptop with extra monitor and peripherals
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- 3+ years of administrative support experience in the AU mortgage industry, including credit management
- Minimum 2 years of experience in residential lending
- Hands-on experience with loan lodgement processes
- Proficiency in ApplyOnline and property valuation tools such as CoreLogic
- Strong understanding of lending terminology, policies, and regulations
- Excellent problem-solving and troubleshooting skills
- Strong written and verbal communication skills
- High attention to detail and accuracy
- Strong task prioritization skills and the ability to manage shifting deadlines
- Self-managed with the ability to handle multiple priorities
- Critical thinker with a proactive approach
- Professional, personable, and relationship-focused
- Team player with a results-driven mindset
- Proficiency in Microsoft Excel
- Certificate IV in Financial Services (Finance/Mortgage Broking Management) or equivalent is highly preferred
Your Daily Tasks
- Interpret, clarify, and implement product changes and lender policy updates
- Provide support to the broker network through email, telephone, and forums
- Offer SME guidance to brokers to help structure deals and navigate lending policies
- Troubleshoot product and policy issues as they arise
- Communicate lender updates and changes to the franchise network
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
