Senior Associate, Schemes Chargeback (Issuing)

Job Purpose

• Responsible in evaluating, filing, and monitoring chargeback of disputed transactions and ensure successful settlement.
• Responsible in reviewing the representment/dispute responses and documentation to ensure accurate remedies are taken in accordance with guidelines and procedures.
• Ensures proper communication and notification to clients, as well as necessary coordination with Schemes/Associations regarding system issues, queries and escalations.
• Responsible in on time preparation of monthly regulatory and management dashboard reports.
• Validates outstanding floats by verifying the accuracy of reported information and provide adjustments to resolve dispute.

Job Requirements

• Graduate of four (4) year college course preferably business course or Accounting
• Knowledgeable on chargeback rules through MasterCard, Visa and JCB Training
• At least a year of experience working in a credit card company or related business