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职务描述:
Senior Assist Cargo Reporter
Job Summary
The Brokerage Senior Cargo Reporter supports the submission of the day-to-day brokerage cargo report. They will support the data categorization (where applicable) and resolve cargo report submission issues along with monitoring status updates in line with expected timelines
Job Duties
- Monitoring Cargo reporting workflows and manifest
- Brokerage Cargo report submission
- Responsible for resolving un-manifested shipments and reconciliation procedures
- Responsible for reconciling manifest shipment categorization (from Intervention)
- Data Categorization, where applicable
- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer
- Work with the product training teams to stay updated on product and process knowledge and be informed of any changes in company policies
- Solve customer's problems while turning frustrated customers into repeat customers
- Take action in dealing with repeating situations, creating CAPs to overcome and prevent the root cause
- Performs tasks as directed by management
Job Competencies
- Strong organizational skills, attention to detail and accuracy
- Excellent typing skills and proficiency in Microsoft Office programs
- Proficient literacy and numeracy skills
- The ability to remain calm under pressure
- Ability to work as part of a team
- Willing to show initiative
- Ability to adhere to safety regulations and promote a safe work environment
- Reliable, with high integrity and a strong work ethic
- Ability to keep a positive attitude in a fast-paced environment
- Reliable, with high integrity and a strong work ethic
- Ability to keep a positive attitude in a fast-paced environment
Requirement
- Education: Bachelor's Degree, IT
- Accomplishments: Experience – Preferred
- Alternatives (If Applicable): BROKERAGE
- Minimum 2 years experience in similar roles and exceptional performance a must
- Ability to multitask multiple projects and provide guidance to workgroup
- Ability to delegate responsibilities and provide leadership and training to workgroup
员工类型:
永久
UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。
