Senior AR Specialist

ISupport Worldwide

5-7 Years

Philippines

Posted 10 hours ago

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Job Description

Responsibilities

Own day-to-day accounts receivable activities for assigned retail and distributor accounts, including invoicing, cash application, account reconciliations, and collections
Monitor customer aging and proactively follow up on past-due balances and unresolved items
Own weekly and monthly Accounts Receivable aging reviews and reporting to support cash forecasting, cash flow visibility, and management reporting
Ensure invoices are issued accurately and on a timely basis and that all customer payments, credits, deductions, and adjustments are applied correctly to customer accounts
Proactively investigate overdue invoices, unapplied cash, and payment discrepancies, and provide real-time updates regarding collection efforts, outstanding balances, and resolution status
Research, validate, and resolve customer deductions, chargebacks, short payments, pricing discrepancies, returns, and other payment variances
Review customer remittance information and accurately apply payments, credits, and deductions to customer accounts
Work within SPS Commerce, NetSuite, and customer/vendor portals to research invoices, purchase orders, payments, deductions, and related transaction activity
Reconcile customer accounts between NetSuite, SPS Commerce, customer portals, and supporting documentation and investigate discrepancies
Submit deduction disputes and supporting documentation through customer portals and follow through to resolution
Partner with Sales and Operations to investigate issues related to pricing, purchase orders, shipments, returns, and customer deductions
Maintain organized documentation supporting customer balances, deductions, credits, and collection activity
Assist with month-end close activities, including AR reconciliations, aging review, and identification of outstanding or unusual items
Identify recurring deduction and collection issues and partner cross-functionally to address root causes and improve upstream processes
Support the development and documentation of scalable AR processes and internal controls
Assist with audit requests and other ad hoc accounting projects as needed

Requirements

Qualifications

5+ years of accounts receivable, credit and collections, or related accounting experience, preferably within a consumer products or similar environment supporting retail and distributor customers
Demonstrated experience managing accounts receivable for major U.S. retailers and distributors
Hands-on experience researching and resolving retailer deductions, chargebacks, short payments, pricing discrepancies, and other payment issues
Experience with NetSuite strongly preferred
Experience with SPS Commerce or another EDI platform strongly preferred
Familiarity with retailer and distributor customer portals, remittance processes, and deduction management
Experience preparing AR aging reports and supporting cash forecasting activities for management reporting and cash flow planning
Demonstrated ability to monitor aging trends, proactively manage overdue invoices, and provide timely updates on collections and account status
Strong reconciliation and problem-solving skills, with the ability to research transactions from initial order through payment
Strong attention to detail and ability to manage a high volume of transactions and open items
Proficiency in Excel or Google Sheets, including experience working with large datasets and reconciliations
Strong written and verbal communication skills and ability to work effectively with internal teams and external customers
Ability to prioritize competing deadlines and operate effectively in a fast-paced, growing environment

Benefits

Why you'll love it here

Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts
Access to an onsite gym with a complimentary professional fitness instructor
Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000
Weekly employee engagement activities with prizes of up to ₱3,000
Free upskilling academy to support career growth and professional development
State-of-the-art office facilities and modern workstations
Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms
Fun, collaborative, and employee-focused work environment