Senior Application Support (SQL, AWS, L2-L3)
Responsibilities:
- Ensure smooth business application service operations by resolving issues in a timely manner.
- Facilitate smooth transition of application features from development to production environments.
- Actively develop continuous improvement initiatives and optimization of business application service operations.
- Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end users.
- Effectively communicate to stakeholders as part of incident/problem management.
- Manage escalations related to operational topics.
Skills and Experience:
- 8 to 10 years of work experience in relational databases (preferably Microsoft SQL Server, Snowflake is a plus) Experience with incident and problem management
- Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.
- Strong in agile delivery, with release management experience and engineering exposure
- Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.
- Experience or active personal learning in Artificial Intelligence
Nice to have:
- Knowledge in cloud services, preferably AWS
- Knowledge in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)
- Experience in supporting SaaS systems (e.g. SAP) Knowledge in programming languages, Java and Python
- Experience in using ServiceNow, Jira, Confluence, or other similar tools
