Senior Analyst - HR Operations

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Analyst - HR Operations

Position Overview: Manage high-volume HR and payroll cases as the primary contact resolution provider while conducting analysis to ensure compliance with organizational standards. Drive process improvements and provide expert guidance to employees and stakeholders through comprehensive case management and direct communication channels.

Job Description

Serve as first contact resolution provider for high-volume HR and payroll cases with a focus on timely issue resolution. Conduct detailed analysis of HR and payroll data to ensure compliance with company standards and regulatory requirements. Handle inbound and outbound calls while maintaining comprehensive case documentation and tracking systems. Develop and implement process improvements to enhance operational efficiency and employee experience. Escalate complex cases to the team lead when resolution requires additional authority or expertise.

Requirements

Bachelor's degree in Human Resource Development Management or related field required. 3-5 years of experience in payroll and HR analysis or accounting with demonstrated analytical capabilities. Proficiency in SAP, Workday, ServiceNow, and other enterprise system applications. Advanced Excel skills with strong attention to detail and analytical problem-solving abilities. Excellent written and verbal communication skills with proven ability to work independently and collaboratively.

Fluency in English required. Willingness to work overtime during peak operational periods. Must be able to start immediately.

Preferred Qualifications: Experience in a fast-paced BPO/call center environment, handling case management and inbound/outbound calls highly preferred.

Equal Employment OpportunityJLL is committed to equal employment opportunity in accordance with Republic Act 7277 (Magna Carta for Disabled Persons) and Republic Act 10911 (Anti-Age Discrimination in Employment Act).

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If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.