Senior Analyst - Business Support

Key Purpose

To provide comprehensive administrative support and assist in the valuation report writing process to increase team efficiency and deliver quality client service.

Key Dimensions

Financial Delegation

• The position does not have a set financial delegation. The CMG JBS Director of Operations and/or Operations manager must approve all financial expenditures.
  
  

Key Internal Relationship

The CMG-JBS Business Support Analyst:

• Reports to the Assigned Manager on daily issues/queries, identified risks or concerns, or if requiring assistance.
• Interacts with the team to share knowledge and contribute to the continual improvement of the team.
• Interacts and builds a high rapport with Brokers and the CMG Manager for Operations to achieve our vision and strategic goals.
  
  

Key External Relationship

• Liaises with valuers regarding documentation or file clarification.
• Contacts external parties as directed by the broker.
  
  

Key Accountabilities

PROVIDING SUPERIOR CLIENT SERVICE

• Efficiently manages time to meet required timeframes and obligations for quality client service.
• Appropriately and correctly uses all internal systems, processes, and policies.
• All work is completed to the required standards, ensuring accuracy and compliance with relevant industry and client requirements.
• At all times, ensure a client first attitude is displayed when undertaking the role, including the provision of high-quality service to internal and external client
• Assisting clients and responding to client requests where appropriate and on time.
• Ongoing monitoring and management of all internal systems through the entire workflow lifecycle.
  
  

DEVELOPMENT AND INNOVATION

• Monitor performance against set KPIs and adjust work processes as required to meet KPIs.
  
  

OTHER

• Other duties within safety and competency parameters, as directed by your assigned Manager, from time to time.
• Conduct all activities using the Company's Quality management system.
  
  

Key Performance Indicators

Work Productivity

• Requests are actioned within 2 hours of receipt.
• All file Work Productivity
• Process all requests within 2 hours of receipt
• Complete daily updates on all files with accurate notes containing full action taken and next steps
• Support the report writing process to meet delivery timeframes
• Process all daily work received with relevant updates
  
  

Quality and Compliance

• Maintain 95% accuracy rate on all administrative tasks and report preparation
• Follow Standard Operating Procedures for all processes
• Ensure all work meets internal requirements and external industry standards
• Report workplace incidents, hazards, and risks appropriately
• Team Focus
• Receive positive feedback from assigned manager and wider CMG team
• Demonstrate initiative to assist others during quieter periods
• Collaborate effectively with team members in both administrative and report writing tasks
  
  

Skills

Qualifications and Requirements

• Proficient in Microsoft Office Suite
• Strong written communication and report writing skills
• High computer literacy and attention to detail
• Excellent time management and customer service skills
• Ability to communicate effectively with internal and external clients
  
  

Key Attributes

• Ability to work accurately under pressure and meet tight deadlines
• Experience working in busy open-plan office environments
• Proven ability to manage workflow effectively and prioritize tasks
• Real estate background is an advantage
• Strong analytical and research skills for report writing support
• Reports are updated daily on various systems. Notes must be accurate and contain the complete and relevant action taken and the next steps required.
• Monitor client systems and provide meaningful communication on requests.
• All daily work received has been processed with relevant updates.
  
  

Team Focus

• Feedback from your assigned Stakeholder and the wider CMG team is optimistic.
• Feedback from the Stakeholders, other staff within our department, and the greater JLL community is positive.
• Demonstrate forethought to help others during quieter workflow periods.
  
  

Quality and Compliance

• All requests are actioned within the preferred timeframes.
• All requests are actioned in line with the Standard Operating Procedure.
• Work is fully completed and meets internal requirements as well as external industry standards.
• All workplace incidents, hazards, risks, and opportunities for improvement are appropriately reported.
  
  

Growth Of The Company

• Identifies areas where service quality can be improved and actively participates in initiatives to deliver improvements.
• Conveying any identified opportunities for new business to the manager and participating in establishing and maintaining client relationships were required.
  
  

Responsibilities of the role

We are looking for Senior Analyst - Business Support to support and assist the JLL Value & Risk practice presence across the Singapore region. This role focuses on preparing reports and data entries, as well as maintaining a high level of accuracy in daily operations.

Scope of Administrative Work

• Update job status on all internal systems daily with accurate notes and next steps
• Liaise with external parties, including valuers and clients, regarding documentation or file clarification
• Maintain and update records and files in a timely manner
• Ensure correct work processes are always followed
  
  

Report Writing Process

• Prepare real estate valuation and consultancy reports under supervision
• Conduct data research and gather relevant property information
• Accurately input data into systems and databases for report preparation
• Assist in drafting report sections and documentation
• Work closely with valuers, internal and external clients to meet expectations
• Review and format reports to meet internal and external industry standards
• Support the preparation of accurate and quality valuation assignments within required timeframes
  
  

Qualifications and Skills

Experience

• Minimum 2 years of experience in an administration role or similar property industry experience
  
  

Skills

• Proficient in Microsoft Office Suite
• Strong written communication and report writing skills
• High computer literacy and attention to detail
• Excellent time management and customer service skills
• Ability to communicate effectively with internal and external clients