Join our Team
About this opportunity:
This role is responsible for supporting the end-to-end operational delivery of Talent & Development (T&D) programs across multiple countries and stakeholders.
The position ensures accurate program administration, participant tracking, system updates, data integrity, and coordination across vendors and internal teams. It plays a key role in maintaining operational excellence, governance compliance, and a seamless participant and stakeholder experience.
The role works closely with Talent & Development delivery teams, Finance, vendors, and global stakeholders to ensure efficient execution, accurate reporting, and continuous process improvement.
Key Responsibilities
Program Administration & Delivery Support
- Coordinate end-to-end administrative activities for T&D programs and leadership initiatives.
- Manage participant tracking, confirmations, attendance validation, and completion status.
- Ensure timely system updates (e.g., training records, reporting tools, internal platforms).
- Support scheduling and coordination with vendors, facilitators, and internal stakeholders.
- Prepare and send program communications to participants and line managers.
- Monitor deadlines and ensure milestones are met across program cohorts.
Data & Reporting Management
- Maintain accurate employee training data across systems and tracking tools.
- Ensure alignment between attendance records, system entries, and reporting outputs.
- Generate regular operational reports to support program tracking and decision-making.
- Support audit and compliance requirements related to program documentation.
- Ensure data quality, completeness, and timeliness of reporting.
Stakeholder & Vendor Coordination
- Act as a key operational contact point for program-related inquiries.
- Coordinate with Finance, HR, and other internal stakeholders to ensure smooth execution.
- Work closely with vendors to align on schedules, participant lists, and logistics.
- Provide timely updates and visibility on program status and risks.
- Support global stakeholders across multiple time zones and regions.
Process Governance & Improvement
- Identify opportunities to simplify and improve administrative workflows.
- Support automation and standardization initiatives within T&D operations.
- Ensure compliance with internal governance, ethics, and documentation standards.
- Maintain up-to-date process documentation and communicate changes to stakeholders.
- Contribute to continuous improvement initiatives within the team.
Job Requirements
Professional & Technical Skills
- Strong experience in administrative or operational support (preferably in HR or Learning & Development).
- Proficient in Excel and data tracking tools.
- Strong organizational and coordination skills.
- Experience working with multiple stakeholders and deadlines.
- Familiarity with HR systems (e.g., SuccessFactors, SAP) is an advantage.
Behavioral Competencies
- High attention to detail and accuracy.
- Structured and disciplined way of working.
- Strong written and verbal communication skills.
- Strong stakeholder and relationship management skills.
- Service-oriented mindset with ability to uphold standards.
- Proactive and improvement-driven.
- Results-oriented, organized, flexible, and collaborative.
- Cross-cultural sensitivity in a global environment.
- Quick learner with strong self-development capability.
Amenable to work under hybrid work setup (McKinley Taguig office)
