Senior Admin Specialist, Philippines

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you'll get to

• Front Desk & Workplace Support — be the first point of contact for employees, guests and clients; handle admin requests and coordinate with the right teams.
• Office Operations & Facilities — keep the workplace clean, safe and functional; run regular inspections and resolve issues on time.
• Preventive Maintenance & Compliance — monitor schedules for air-conditioning, FM200 fire suppression and FDAS systems; coordinate inspections and keep records complete.
• Vendor Coordination — manage housekeeping, security, canteen and maintenance providers to agreed service standards; follow up and escalate when needed.
• Employee Amenities & Snack Credits — keep pantry and vending services running; submit monthly snack-credit records on time.
• Admin & Finance Processing — prepare and process invoices, payment requests and track status with Finance and vendors.
• Stakeholder Coordination & Reporting — work with Operations, HR, IT, Finance and Legal; keep trackers and reports accurate and up to date.

What you'll Need to Succeed

• At least 2–3 years in Administration, Office Management or Facilities Coordination.
• Experience in a fast-paced environment; BPO / call-center background preferred.
• Strong organization and time management; excellent attention to detail.
• Proactive and independent — able to anticipate needs and act without constant supervision. Sound judgment, discretion and accountability; friendly and professional with all levels.
• Clear coordination and communication skills; able to juggle multiple priorities.
• Proficient in Microsoft Office (especially Excel) and internal systems for documentation, reporting and payment processing.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!