Senior Accounts Receivable Specialist

We are seeking a Senior Accounts Receivable Specialist to join our Accounting team and support our growing retail and distributor business. This role will be responsible for day-to-day accounts receivable activities, including cash application, customer account reconciliations, collections, AR aging management, and researching and resolving customer deductions and payment discrepancies.

The ideal candidate has significant experience working with major U.S. retailers and distributors and understands the complexities of retail accounts receivable, deductions, chargebacks, and payment reconciliation. Experience working with NetSuite, SPS Commerce or other EDI platforms, and customer portals is highly preferred.

Key Responsibilities

• Own day-to-day accounts receivable activities for assigned retail and distributor accounts, including invoicing, cash application, account reconciliations, and collections.
• Monitor customer aging and proactively follow up on past-due balances and unresolved items.
• Own weekly and monthly AR aging reviews and reporting to support cash forecasting, cash-flow visibility, and management reporting.
• Ensure invoices are issued accurately and on time and that customer payments, credits, deductions, and adjustments are applied correctly.
• Investigate overdue invoices, unapplied cash, and payment discrepancies and provide timely updates on collection efforts and outstanding balances.
• Research, validate, and resolve customer deductions, chargebacks, short payments, pricing discrepancies, returns, and other payment variances.
• Review customer remittance information and accurately apply payments, credits, and deductions to customer accounts.
• Work within NetSuite, SPS Commerce, and customer/vendor portals to research invoices, purchase orders, payments, deductions, and related transaction activity.
• Reconcile customer accounts across NetSuite, SPS Commerce, customer portals, and supporting documentation.
• Submit deduction disputes and supporting documentation through customer portals and follow through to resolution.
• Partner with Sales and Operations to investigate issues related to pricing, purchase orders, shipments, returns, and customer deductions.
• Maintain organized documentation supporting customer balances, deductions, credits, and collection activity.
• Assist with month-end close activities, including AR reconciliations, aging reviews, and identification of outstanding or unusual items.
• Identify recurring deduction and collection issues and partner cross-functionally to address root causes.
• Support the development and documentation of scalable AR processes and internal controls.
• Assist with audit requests and other accounting projects as needed.

Qualifications

• 5+ years of experience in accounts receivable, credit and collections, or a related accounting function.
• Experience supporting retail and distributor customers, preferably within a consumer products or similar environment.
• Demonstrated experience managing AR for major U.S. retailers and distributors.
• Hands-on experience researching and resolving retailer deductions, chargebacks, short payments, pricing discrepancies, and other payment issues.
• Experience with NetSuite strongly preferred.
• Experience with SPS Commerce or another EDI platform strongly preferred.
• Familiarity with retailer and distributor customer portals, remittance processes, and deduction management.
• Experience preparing AR aging reports and supporting cash forecasting and cash-flow planning.
• Ability to monitor aging trends, proactively manage overdue invoices, and provide timely collection updates.
• Strong reconciliation, analytical, and problem-solving skills.
• Strong Excel or Google Sheets skills, including experience working with large datasets and reconciliations.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and ability to manage high volumes of transactions and open items.
• Ability to prioritize competing deadlines and work effectively in a fast-paced, growing environment.