We're Hiring: Senior Accounts Receivable and Collections Manager
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a Senior Accounts Receivable and Collections Manager to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Senior Accounts Receivable and Collections Manager
Work Arrangement: Hybrid
Location: Philippines - Pampanga (Angeles)
Schedule: Morning shift
Job description:
Major Duties and Responsibilities
AR and Billing Operations
- Oversee the end-to-end AR process, including billing, cash application, customer account reconciliation, collections, dispute management, and reporting.
- Ensure billable charges are invoiced completely, accurately, and on time across the Group.
- Establish consistent operating procedures, service standards, controls, and escalation processes across the regions.
- Monitor key operational issues, customer account risks, and recurring billing or collection problems and ensure appropriate resolution.
Collections Oversight
- Provide direction and oversight to the Collections Manager and regional collections teams.
- Set collection priorities and performance targets and review collection forecasts, aged receivables, disputed balances, and high-risk accounts.
- Support the escalation and resolution of significant customer disputes and overdue accounts.
- Review recommendations for payment arrangements, provisions, write-offs, service restrictions, or legal recovery before submission for approval.
Financial Reporting and Controls
- Oversee the month-end and year-end AR close and ensure the AR subledger is complete, accurate, and reconciled to the general ledger.
- Review AR ageing, cash receipts, collection forecasts, customer reconciliations, unallocated receipts, and other key AR reports.
- Support the assessment of doubtful debts and expected credit loss provisions.
- Ensure appropriate controls are maintained over billing, receipts, customer balances, adjustments, credit notes, and write-offs.
- Support internal and external audits and provide regular reporting to the Finance Director and relevant stakeholders.
Systems and Process Improvement
- Lead the implementation and improvement of billing, collections, payment, ERP, and related reporting systems.
- Identify opportunities to simplify, standardize, automate, and strengthen AR processes.
- Coordinate process design, business requirements, testing, implementation, documentation, training, and post-implementation review.
- Work with Finance, IT, and other business units to improve data quality, operational efficiency, financial controls, and reporting visibility.
Commission Payout Administration
- Oversee the operational implementation of approved commission payout schemes.
- Ensure commission calculations and payouts are accurate, properly supported, approved, and completed on time.
- Monitor payout results and ensure related accruals, reconciliations, and discrepancies are properly addressed.
Leadership and Stakeholder Management
- Lead, coach, and develop the Collections Manager, regional managers, team leaders, and other AR team members.
- Establish clear objectives, KPIs, service standards, and accountability across the function.
- Monitor team performance, capacity, succession, and development requirements.
- Work closely with Finance, Sales, Client Services, Operations, Payroll, People and Culture, Legal, and other stakeholders on matters affecting billing, collections, and customer accounts.
- Promote collaboration, customer service, strong financial control, and continuous improvement
Other Responsibilities
- Undertake relevant projects and other reasonable duties assigned by the Finance Director
Qualifications and requirements:
Key Performance Indicators
- Billing completeness, accuracy, and timeliness;
- Achievement of collection and cash-conversion targets;
- Days sales outstanding and overdue receivables;
- Accuracy of collection forecasts;
- Timely and accurate AR close and reconciliations;
- Resolution of significant disputes and long-outstanding items;
- Accuracy and timeliness of commission payouts;
- Delivery of systems and process improvements; and
- Team performance and development.
Qualifications and Experience
- Bachelor's Degree in Accounting, Finance, Business, or a related discipline.
- Professional accounting qualification is preferred.
- Strong end-to-end experience in billing, accounts receivable, collections, and related financial accounting.
- Minimum 5 years Experience leading managers or geographically dispersed teams.
- Strong experience in month-end closing, reconciliations, financial reporting, doubtful debt provisions, and internal controls.
- Demonstrated experience implementing or significantly improving ERP, billing, collections, payment, or reporting systems.
- Experience in a multi-entity, multi-currency, or international organization is preferred.
- Experience with NetSuite or another major ERP system is advantageous.
Key Competencies
- Leadership of managers and geographically dispersed teams;
- Strong AR operations and financial accounting knowledge;
- Systems implementation and process improvement;
- Analytical and problem-solving ability;
- Commercial judgement and customer focus;
- Internal control and risk awareness; and
- Effective stakeholder management and communication.
Non-negotiable skills and requirements:
- Proven 5+ years of experience in accounts receivable management.
- Strong track record of implementing process improvements.
- Proficiency in advanced accounting systems and tools.
- Bachelor's degree in Finance or any Accounting related courses.
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
