Process and apply all incoming customer payments, credits, concessions and refunds accurately and timely to the appropriate customer accounts and invoices
Prepare monthly calculations for Accounts Receivable reserves
Prepare and perform monthly reconciliations of the Accounts Receivable sub-ledger to the General Ledger and related Accounts Receivable flux analysis
Prepare aging reports, track KPIs, and escalate delinquent accounts as needed
Assist with the month-end and year-end financial close processes, including preparing journal entries, accruals, and supporting analyses and schedules related to Accounts Receivable and Accrued Revenue
Research and resolve all payment discrepancies, unapplied cash, and billing errors in a timely manner
Assist with various financial analyses and reporting as needed, providing insights to support decision-making
Partner with internal teams (Billing, Collections, Customer Success) to address escalated A/R issues
Assist with the external audit by preparing AR schedules and providing necessary documentation
Working collaboratively with other team members to resolve issues
Contribute to continuous system implementation and process improvements
Participation in UAT and other process enhancements
Develop, document, and implement internal controls and procedures related to invoicing, cash application, and collections, with a focus on efficiency and SOX compliance
Key Qualifications
Bachelor's Degree in Accounting, Finance, or a related field
5+ years of progressive experience in an Accounts Receivable or Billing position
Proven expertise in account reconciliation and month-end closing procedures
Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data analysis)
Attention to detail, organized and thorough with the desire for continuous improvement
Exceptional written and verbal communication skills, with a professional approach to customer service
Adapts quickly to changes in a dynamic organizational structure and business processes
Ability to meet deadlines and multitask in a fast-paced environment
A team player who excels at building relationships across the organization while adhering to tight deadlines with a positive attitude
Preferred Qualifications
Experience with relevant software such as Salesforce CPQ, Billing, Stripe and Workday Financials is a plus
Previous Cash accounting experience preferred
Experience with recurring subscription/SaaS or usage-based software billing models is a plus
