Senior Accountant
Location: Clark
Shift: 9:00PM - 6:00AM (Monday-Friday) PHT
Work Arrangement: Onsite
UNLOCK YOUR POTENTIAL AT TOA GLOBAL!
At TOA Global, we are passionate about helping professionals thrive in their careers, businesses, and communities. With a global presence spanning Australia, New Zealand, North America, and the Philippines we empower accounting professionals by providing world-class opportunities and support.
ABOUT THE ROLE:
The Senior Accountant is both an accomplished accountant and manager, reporting to the Director of Accounting Operations. They will oversee all aspects of client services and manage a team of four to six accountants in providing personalized accounting, HR management, and related services to our clients
KEY RESPONSIBILITIES:
- Supervise four to six accounting team members (staff accountants and accounting assistants) and their delivery of client services
- Manage client relationships, lead client meetings, and resolve issues in a timely way
- Provide client services as needed
- Review processes related to client services, looking for opportunities to improve the quality and efficiency of client service delivery
- Coach team members in the use of process tools and the thorough documenting of processes, and provide technical support as needed
- Manage client assignments and workloads, making changes as needed
- Ensure appropriate tasks are assigned to accounting assistant(s)
- Promote a customer champion attitude, and ensure clients are highly satisfied
- Determine if tasks and/or projects need to be elevated to the director of accounting operations
- Be integrally involved in on-boarding new clients including leading kick-off calls, assessing client needs, and building out the scope of services and related time estimates
- Track and manage team KPIs including billable vs non-billable hours, delegated tasks, and client lineability; participate in the development of additional KPIs related to efficiencies, client satisfaction, client retention
- Review preliminary monthly financials prepared by your team and provide feedback regarding revisions and/or corrections needed
- Participate in the hiring and onboarding of new team members
- Above all - provide an environment where your team members feel valued, respected, and have appropriate opportunities to flourish!
- Provide bookkeeping and related services to clients
- Assist with various bookkeeping tasks and assigned projects, including customer invoicing, accounts receivable management, expense and accounts payable management, account reconciliations, payroll, and financial report preparation
- Participate in the onboarding of new clients, if needed
- Recognize, address and resolve issues on a timely basis
- Document and maintain process notes related to workload and work flow in Asana, Financial Cents and Google Drive
- Perform other general functions as needed
QUALIFICATIONS:
- Proven experience supervising and mentoring accounting teams (4-6 team members or more)
- Strong background in client relationship management, including leading client meetings and resolving issues
- Hands-on experience providing full-cycle bookkeeping services (AR, AP, payroll, reconciliations, financial reporting)
- Experience reviewing monthly financial statements and providing constructive feedback and corrections
- Demonstrated ability to manage multiple client engagements, workloads, and deadlines effectively
- Strong understanding of process improvement, documentation, and workflow optimization
- Experience onboarding new clients, including needs assessment, scope definition, and time estimation
- Familiarity with KPI tracking (billable vs. non-billable hours, utilization, efficiency, client satisfaction, retention)
- Proficiency with cloud-based accounting and workflow tools (e.g., QuickBooks Online, Xero, Asana, Financial Cents, Google Workspace)
- Strong organizational, analytical, and problem-solving skills
- Excellent written and verbal communication skills; comfortable providing coaching and technical guidance
- Customer-focused mindset with a demonstrated ability to promote high client satisfaction
- Ability to recognize issues early and escalate appropriately when needed
- Experience participating in hiring, onboarding, and training of accounting staff
- High level of professionalism, accountability, and commitment to fostering a positive and supportive team environment
What's in it for you
- A competitive salary
- Health Insurance, and Life Insurance coverage
- 21 annual paid leaves
- Annual increase (Annual Performance Review)
- Tenure Recognition Program
- 20+ options of free coffee and chocolate drinks
- Billiards, table tennis, or foosball in our breakout room
- Work-life balance and logging off on time for you to enjoy more personal time.
- A genuinely diverse, caring, supportive and high achieving team environment.
- Ongoing training, development and career progression opportunities
- Free & conveniently located onsite parking.
We live by our
VALUES to cultivate and foster growth and innovation.
BE AWESOME:Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.
KEEP IT REAL:We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.
BRING THE WOW:We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.
DREAM BIG:We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.
Join TOA Global and experience the difference!
We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.
