Senior Account Manager Job Description
The Senior Account Manager plays a vital leadership role in overseeing key client relationships, managing high-impact campaigns, and driving the strategic direction of accounts. You will be responsible for ensuring seamless execution, client satisfaction, and continuous business growth through strategic planning, effective team management, and cross-functional collaboration.
In this role, you will serve as the primary liaison between the agency and top-tier clients, ensuring the delivery of excellent service and measurable results. You will also supervise account executives and coordinators, providing direction, mentorship, and performance management to help them succeed and grow within the organization.
This position requires a strategic thinker and proactive leader who possesses strong interpersonal, organizational, and analytical skills, capable of managing both the bigger picture and day-to-day operations. Success in this role is defined by strong client relationships, team leadership, successful campaign delivery, and the ability to identify opportunities for growth.
Duties And Responsibilities
Lead the strategic planning and execution of account management activities to meet business goals and client expectations
Plan budgets, allocate resources efficiently, and oversee financial performance of assigned accounts
Set clear goals and performance objectives for the account management team and ensure alignment with company targets
Provide regular feedback, mentorship, trainings, and guidance to junior and mid-level account staff to drive growth and performance
Conduct periodic performance evaluations using key metrics and identify areas for development or improvement
Act as the primary point of contact for key clients, ensuring strong relationships and open communication are maintained
Understand client business goals, challenges, and requirements to develop tailored solutions that deliver measurable value
Drive client satisfaction by ensuring timely and high-quality delivery of services, campaigns, and deliverables
Monitor the success and performance of campaigns, preparing regular reports and providing strategic recommendations for improvement
Proactively identify and pursue new business opportunities within existing accounts and through potential leads to meet sales goals
Collaborate cross-functionally with internal teams (creative, strategy, production) to ensure client needs are met and exceeded
Ensure proper submission of deliverables, assignment of work shift schedules and tasks and adherence to document submission protocols
Resolve client issues effectively, maintaining trust and long-term partnerships
Review reports and updates from account teams and communicate quarterly and annual progress to senior management and external stakeholders
Stay up to date with industry trends and client market landscapes to provide informed, forward-thinking advice
Uphold a high standard of client service, representing the agency with professionalism and integrity
Other Responsibilities
- Stay up to date with the company's services, processes, and workflows
- Actively pursue professional development through company-provided courses, meetings, training sessions, and seminars
- Demonstrate self-motivation, effective time management, and strong organizational skills
- Provide excellent customer service and maintain professional client interactions
- Maintain confidentiality and handle sensitive information with discretion
- Collaborate effectively as part of a team and contribute to group goals
- Work independently, take initiative, and meet established deadlines
- Take accountability for personal conduct and contribute positively to team dynamics
- Foster cooperation and maintain positive working relationships with colleagues, third-party vendors, and clients
Qualifications
Proven experience as a Senior Account Manager, Advertising Account Executive, or in a
similar senior-level client-facing role within a marketing, advertising, or communications agency
Strong client relationship management and strategic project leadership skills
In-depth understanding of marketing and advertising principles across multiple platforms
(digital, traditional, and integrated campaigns)
Proficient in Canva and Microsoft Office Suite, especially Excel and PowerPoint;
familiarity with project management and CRM tools is a plus
Demonstrated ability to manage multiple high-level accounts across diverse industries
while maintaining attention to detail
Excellent verbal and written communication skills, with strong presentation and negotiation capabilities
Collaborative team player with leadership experience and the ability to mentor junior
team members
Strong analytical and problem-solving abilities, with a data-driven approach to
performance and decision-making
Other Details
Currently working in a hybrid setup (combination of remote and onsite work)
Flexible and available to report onsite at the Makati office as required
May be required to work on weekends, depending on internally agreed schedules
Open to attending in-person client meetings upon request
Willing to travel for out-of-town business events and engagement
Has a stable internet connection suitable for remote work
A minimum internet speed of 15 Mbps is preferred
Capable of handling both internal and external virtual meetings effectively
A company-issued laptop will be provided for official use
