Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Senior Account Executive, Enterprise
About The Role
As a Senior Account Executive, Enterprise, you will own new business acquisition and expansion within assigned strategic accounts. You will engage C-level stakeholders, lead complex multi-year SaaS negotiations, and position Genesys as a long-term transformation partner.
This is a quota-carrying role requiring executive presence, disciplined sales governance, and the ability to navigate complex, multi-business-unit enterprises and financial institutions.
What You'll Do
Key responsibilities (including but not limited to):
Enterprise Revenue Leadership
- Own and achieve annual ARR / TCV quota.
- Develop and execute strategic account plans.
- Maintain 35x qualified pipeline coverage through proactive opportunity generation.
- Drive new logo acquisition and expansion within existing enterprise accounts.
Executive Engagement
- Build relationships with C-suite stakeholders (CEO, CIO, CTO, COO, CDO, Chief Customer Officer).
- Align solutions to digital transformation, customer experience modernization, operational efficiency, cloud, and AI initiatives.
- Lead executive briefings and value-based business discussions.
- Position the organization as a long-term strategic partner.
Enterprise SaaS Sales Execution
- Lead complex subscription-based negotiations, including multi-year enterprise agreements.
- Develop ROI-driven business cases and financial justifications.
- Execute structured competitive win strategies.
- Manage enterprise sales cycles ranging from 618 months.
Sales Discipline & Forecast Rigor
- Apply structured qualification methodologies (e.g., MEDDPICC or equivalent).
- Identify whitespace opportunities and drive multi-business-unit penetration.
- Conduct structured account and deal reviews, mapping stakeholders and buying committees.
- Maintain disciplined CRM usage and deliver consistent forecast accuracy and visibility into deal risk and close probability.
Cross-Functional Collaboration
- Partner with Pre-Sales, Customer Success, Legal, Finance, Executive Sponsors, and external system integrators as needed.
- Lead coordinated go-to-market execution for complex enterprise pursuits.
What You'll Bring
Minimum requirements:
- 10+ years of enterprise B2B technology sales experience.
- Proven track record of exceeding quota in enterprise SaaS environments.
- Experience selling subscription-based cloud solutions.
- Demonstrated success engaging C-level stakeholders in large enterprises.
- Strong understanding of enterprise sales governance (pipeline generation, account reviews, deal inspection, forecast accuracy).
- Experience managing complex, multi-business-unit sales cycles.
- Strong commercial negotiation skills.
- Bachelor's degree required; MBA preferred.
Desirable skills:
- Experience selling into financial services, conglomerates, telecommunications, or other large enterprise sectors.
- Familiarity with regulated industries and enterprise procurement processes in the Philippines.
- Experience managing multi-business-unit organizations.
Please note that Genesys will not accept resumes from agencies for this role.
To be eligible to apply, candidates must have valid work rights in the countries specified.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [Confidential Information].
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
