SEM & Social Ads Supervisor
Location: Alabang, Muntinlupa
Work Set Up: Hybrid (3 days Onsite, 2 days WFH)
Lead high-performing digital marketing teams that deliver measurable results.
eClerx Philippines is looking for an experienced SEM & Social Ads Supervisor to lead a team of digital marketing professionals managing Google Ads and Meta Ads campaigns for global clients. This role is ideal for a hands-on leader who enjoys coaching teams, driving operational excellence, and ensuring exceptional campaign delivery across multiple advertising platforms.
If you're passionate about digital marketing, people leadership, and data-driven performance management, we'd love to have you on our team.
What You'll Do
Lead & Develop Your Team
- Manage, coach, and develop a team of SEM Analysts and Social Ads Analysts.
- Conduct regular one-on-one coaching, performance reviews, and calibration sessions.
- Drive team engagement, accountability, and continuous learning.
- Lead onboarding, training, and cross-training initiatives to build a flexible, high-performing team.
- Plan workload distribution, shift coverage, and resource allocation to maximize productivity.
Drive Operational Excellence
- Oversee the successful delivery of Google Ads and Meta Ads campaigns from build to optimization and launch.
- Ensure all work meets quality standards, productivity targets, and service level agreements (SLAs).
- Review campaign builds, optimizations, and change requests for accuracy and compliance.
- Investigate delivery issues, identify root causes, and implement corrective actions.
- Continuously improve processes, documentation, and operational workflows.
Manage Client & Business Performance
- Monitor key operational metrics including:
- SLA Performance
- Quality Scores
- Productivity
- Average Handling Time (AHT)
- Resource Utilization
- Prepare weekly and monthly business performance reports.
- Present operational updates, action plans, and performance insights to internal leadership and client stakeholders.
- Serve as the primary escalation point for campaign, platform, and operational issues.
- Collaborate with cross-functional teams to ensure seamless delivery of client requirements.
What We're Looking For
- Bachelor's degree in Marketing, Business, Communications, or a related field (or equivalent experience).
- 2–4+ years of experience in SEM and/or Social Ads campaign management.
- At least 1 year of experience leading or supervising a team.
- Hands-on experience with:
- Google Ads Manager
- Meta Ads Manager / Business Suite
- Strong understanding of:
- Google Search, Display, Performance Max, Shopping, Video, App, and Local Campaigns
- Meta Awareness, Engagement, Lead Generation, Conversion, Catalog, App Install, and Local Campaigns
- Audience targeting, bidding strategies, optimization techniques, and campaign performance analysis
- Proven ability to manage teams in a KPI-driven operations environment.
- Strong analytical, problem-solving, and decision-making skills.
- Advanced proficiency in Microsoft Excel or Google Sheets.
- Excellent presentation, stakeholder management, and communication skills.
Nice to Have
- Google Ads Certification and/or Meta Blueprint Certification.
- Experience managing blended digital marketing teams across multiple advertising platforms.
- Experience supporting multi-location or geo-targeted campaigns.
- Familiarity with workflow and ticketing platforms such as Salesforce, Jira, or similar tools.
- Experience presenting operational reviews to clients and senior leadership.
Why Join eClerx
- Lead a talented team supporting global digital marketing programs.
- Work with some of the world's leading brands.
- Enjoy continuous learning, certifications, and leadership development opportunities.
- Be part of a collaborative, high-performance culture that values innovation and operational excellence.
- Accelerate your leadership career with one of the world's leading Knowledge Process Outsourcing (KPO) organizations.
Ready to lead the next generation of digital marketing professionals
Apply today and make an impact with eClerx Philippines.
