Seller Support Specialist

Woolworths Group (Australia and New Zealand's largest retailer) launched Woolworths Market Plus (WMP) in October 2023. WMP is the coming together of two businesses (BigW Market & Everyday Market).

WMP is a new platform for businesses to both sell and manage products across the Woolworths Group Marketplaces. A curated customer destination, bringing together a trusted ecosystem comprising three core banners: Everyday Market and BIG W Market. We have grown in the last year and now operate primarily across three hub locations: Manila, Melbourne & Sydney.

About The Role

We are seeking an experienced Seller Support Specialist to work with our seller base to nurture business relationships and help them grow their success on our marketplace platform.

What You'll Do

• Respond to sellers via tickets and phone for queries including administrative, technical and operational matters
• Address basic technical issues
• Liaise with other teams such as Technical, Customer Service and Seller Success to troubleshoot issues
• Ensure sellers listings and practice are compliant with an array of policies
• Utilize data and analytic tools to identify areas of improvement
• Work with sellers to boost their performance by providing them with feedback and training
• Proactively identify, record and keep on top of any potential seller issues

What You'll Bring

• Should be amenable to work on site at least 3 days of week.
• Strong initiative and high attention to detail
• Fastidious organization and time management skills
• Basic skills in Microsoft Excel and Google Sheet – Intermediate knowledge is a plus
• Strong written and verbal communication
• Ability to diagnose and solve client problems
• Take initiative and operate with a high degree of autonomy
• An understanding of technical requirements surrounding e-commerce is highly advantageous.

What You'll experience

• Be a part of Australia's largest retailer
• Constant mentoring and training provided
• Generous sick and vacation leave
• A flexible approach to work
• Premium health insurance coverage

Woolworths Values & Ways of Working

Our Core Values

• We care deeply
• We listen and learn
• We do the right thing

Our Values are what we stand for as individuals and as a Group. They guide the way we interact with each other, our partners, our customers, and our communities.

Our Ways of Working

• We are Customer 1st, Team 1st
• We are always improving
• We deliver end-to-end
• We encourage freedom in a framework
• We keep things simple

Our Ways of Working guide everything we do. It's how we work together as a team every day, to make a positive difference to our customers.

Everyone Belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.