About The Team
We're looking for an Operations professional who thrives on ownership, loves turning ideas into execution. This role will own high-impact projects end to end, while designing and integrating solutions to elevate the seller and buyer experience.
Job Description
Insights and Strategy
- Generate analysis, insights, and reports that will guide strategy and initiatives for the assigned segment.
- Present to upper management key initiatives and solutions to high level problems
- Develop complex frameworks to identify poor seller behavior within the platform and formulate action plan to sanction while limiting platform impact
- Provide valuable insights into seller behavior and needs, leveraging data and user feedback.
- Collaborate with cross-market/functional teams to ensure seller experience considerations are at the forefront of product strategy.
FRF Creation, Approval, and System Enhancements
- Support the creation of PH Feature Request Forms (FRFs) and work for their approval on a regional level.
- Work closely with stakeholders to gather necessary information and present compelling cases for the implementation of new features.
- Handle feature improvement requests and be familiar with requirement management processes.
- Understand system, feature, and function mechanisms to support operational and product changes.
- Identify issues, reach out to the relevant PIC, and define potential work plans and follow-ups.
Implementation Planning and Execution
- Develop comprehensive implementation plans for the effective launch of new features, ensuring a smooth transition for sellers.
- Lead process and system improvements for the assigned segment; proactively identify risks, develop and communicate contingency plans, and manage those plans.
Content Creation and Review
- Contribute to the creation and review of product-related content for information cascades and seller education initiatives.
- Collaborate with the content team to ensure that materials effectively communicate the value and usage of product features.
Stakeholder Collaboration
- Work closely with cross-functional teams including Engineering, Design, Marketing, CS, Seller Education, Business Development, Customer Insights, and Customer Support to drive successful product outcomes.
- Communicate and collaborate with these teams as a regular source of seller information.
- Engage key stakeholders and participate in monitoring/developing insightful reports that will be used to inform initiatives.
- Act as a liaison between different departments to ensure alignment with seller-focused product initiatives
Requirements
Requirements:
- Experience in operations, strategy, or program management within ecommerce, marketplaces, or tech-enabled businesses
- Proven ability to own projects from concept through execution and iteration
- Strong understanding of how AI, automation, and workflow tools can be applied in real business context
- Strong data analysis skills and the ability to derive insights from data sets and turn into actionable next steps
Knowledge And Skills
- Highly analytical, quantitative background; Strong problem-solving skills with the ability to draw insights from large data sets and design practical and scalable solutions
- Integrate AI capabilities into existing systems and operational processes
- Has the capability to bridge the gap between high level management direction into actionable next steps across internal and external stakeholders
- Strong sense of ownership; self-motivated, proactive in learning and able to work under pressure
- Excellent verbal and written communication skills; strong slide-making skills required, with the ability to synthesize information for executive-level audiences
- Able to act upon constructive feedback and handle high stress situations
