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Seller Operations - Chinese Communications & Training Specialist

Shopee
2-4 Years
Philippines, Manila
Early Applicant
  • Posted a month ago
  • Be among the first 10 applicants

Job Description

Job Description:

  • Integrate, design, and translate various educational materials needed in cascading to different audiences and stakeholders of Shopee Philippines
  • Identify Chinese seller needs and build up positive engagement via WeChat through content that is engaging and easy to understand
  • Partner with internal stakeholders to address seller operational issues and manage concerns, enforce education strategies, and provide appropriate solutions
  • Conduct seller trainings for Chinese sellers, as needed
  • Work closely with Operation/Business Development/Marketing teams to prioritize and translate business information needs


Requirements:

  • At least 2 years in college with or without experience or High school graduate with at least 5 months of Customer Service experience
  • At least 2 years of experience in eCommerce industry or customer support team
  • Excellent knowledge in WeChat and Microsoft Office tools
  • Excellent verbal and written communication skills in English and Chinese (Mandarin), ability to communicate in Filipino a plus
  • Good team player with positive attitude
  • Self-motivated, has strong sense of ownership, resourceful, and highly organized
  • Has strong attention to detail and eagerness to learn
  • Amenable to working in Ortigas

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Ecommerce
Employment Type:
Full time

About Company

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 113977997

Last Updated: 28-06-2026 08:29:38 PM
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