Seller Operations - Chinese Communications & Training Specialist
Seller Operations - Chinese Communications & Training Specialist
ShopeeEarly Applicant
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
Job Description:
- Integrate, design, and translate various educational materials needed in cascading to different audiences and stakeholders of Shopee Philippines
- Identify Chinese seller needs and build up positive engagement via WeChat through content that is engaging and easy to understand
- Partner with internal stakeholders to address seller operational issues and manage concerns, enforce education strategies, and provide appropriate solutions
- Conduct seller trainings for Chinese sellers, as needed
- Work closely with Operation/Business Development/Marketing teams to prioritize and translate business information needs
Requirements:
- At least 2 years in college with or without experience or High school graduate with at least 5 months of Customer Service experience
- At least 2 years of experience in eCommerce industry or customer support team
- Excellent knowledge in WeChat and Microsoft Office tools
- Excellent verbal and written communication skills in English and Chinese (Mandarin), ability to communicate in Filipino a plus
- Good team player with positive attitude
- Self-motivated, has strong sense of ownership, resourceful, and highly organized
- Has strong attention to detail and eagerness to learn
- Amenable to working in Ortigas
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