Seller Onboarding Specialist

Woolworths Group, the largest retailer in Australia and New Zealand continues our shared commitment to provide great value, quality products and convenience for our customers. In October 2023, Woolworths launched Woolworths Market Plus (WMP). WMP is a new platform for businesses to both sell and manage products across the Woolworths Group Marketplaces.

WMP is home to three marketplaces: BIG W Market, Everyday Market and Everyday Rewards Shop. It is a leading Australian online retail platform specialising in everything for your home, including furniture, homewares, garden supplies, appliances, and more.

Reporting to the Head of Partnerships & Onboarding, as a Seller Onboarding Specialist, you are the face of Woolworths MarketPlus for new sellers. Your mission is to support and transition high-quality sellers from the Signed phase to Live and Selling. You will navigate them through technical integrations, ensure data compliance, and provide a world-class first impression of the Woolworths MarketPlus ecosystem.

What you'll do

• End-to-End Onboarding Management: Own the post-sales journey for new sellers, guiding them through account creation, documentation, and technical setup.
• Technical Integration Support: Assist sellers in connecting their stores via the MarketPlus Shopify App, Channel Partner feeds, or direct API. Troubleshoot feed errors, mapping issues, and inventory sync failures.
• Content & Quality Assurance: Review seller product data (titles, descriptions, images) to ensure they meet WMP's brand guidelines and Customer 1st standards before going live.
• Education & Training: Conduct virtual training sessions for sellers on how to navigate the MarketPlus portal, manage orders, and maintain inventory health.
• Pipeline Management: Proactively manage your portfolio of onboarding sellers, following up with stalled accounts to clear bottlenecks and minimize time-to-launch.
• Cross-Functional Collaboration: Work closely with Partnership Managers in Australia to align on launch priorities and with the Tech team to report and resolve platform bugs.
• Data Accuracy: Ensure all seller information and product attributes are correctly mapped within the system to prevent downstream customer experience issues.
• Process Improvement: Identify common hurdles in the onboarding journey and suggest improvements to tools or documentation to streamline the experience.
• Others: Provide support in ad hoc tasks required by management to support overall Marketplace operations and seller success.

What you'll bring

• Experience: 2–4 years in E-commerce Operations, Marketplace Onboarding, or Technical Support (SaaS).
• Platform Knowledge: Experience with Shopify or similar e-commerce ecosystems is a must.
• Technical Literacy: Ability to understand and explain technical concepts like API keys, CSV/XML feeds, and SKU mapping to non-technical sellers.
• Communication: Exceptional written and verbal English skills. You must be comfortable conducting video calls with Australian-based business owners.
• Analytical Mindset: Strong attention to detail; you should be able to spot a data error in a spreadsheet of 1,000 products instantly.
• Shift Flexibility: Ability to work on an Australianbusinesshours schedule (typically 6:00 AM – 3:00 PM or 7:00 AM – 4:00 PM Manila time).