Position Type: Full -Time
Location: Philippines (Remote)
Schedule: CT 9am - 5pm
Salary Range: $1700
About The Company
Our client is a global ecommerce growth and advertising management team with over 30 years of collective experience in online sales. They specialize in helping Amazon brands scale through high-performance advertising, operational excellence, and data-driven strategies.
Rather than being the biggest agency, they focus on being the best — delivering measurable growth and long-term success for a curated portfolio of high-potential brands. The team values ownership, collaboration, speed, and continuous improvement.
About The Role
You will be serving as the key executor of strategies to protect and restore client brand equity, account health, and listing performance. This high-impact role requires deep expertise in Amazon Seller Central/Vendor Central and Walmart Seller Center, a proactive approach to risk management, and the ability to train, lead, and scale a high-performing crisis team.
This role is for a Solution-Oriented Specialist who thrives in Embracing Ambiguity. You will collaborate cross-functionally with Brand Account Managers, other COE leaders, and clients to quickly resolve urgent marketplace issues on Amazon and Walmart, ensure reinstatement of suspended accounts or listings, and implement systems that minimize future risks. This role extends beyond Amazon compliance into Active Brand Protection, managing enforcement tools like Brand Guard and legal-standard communications. This is more than firefighting — this is building scalable, preventative infrastructure for marketplace resilience using advanced logic and AI-driven efficiencies.
Success in this role means not just launching campaigns, but:
- Successful cross-collaboration with team members and effortless collaboration across allteams.
- Speed and effectiveness in identifying violators and issuing C&D letters, resulting in cleaner
- listings and reduced IP infringement.
- Clarity, professional logic, and strategic value of the reports provided to clients.
- Maintaining excellent customer satisfaction across all clients and their needs.
- Effectiveness in identifying and proactively addressing listing or account issues within
- Amazon and Walmart platforms before they escalate or are reported by clients.
- Rigor in keeping project management records up to date, ensuring all tasks, status updates,
- and comments follow internal crisis management formatting standards.
- Discipline in maintaining consistent updates and momentum on active tickets, regardless of
- marketplace response times.
- This role works closely with fast-moving entrepreneurs who expect top performance. You must be comfortable with flexible hours, handling urgent situations, and continuously learning new technologies and marketing techniques, all while operating with high ethics and responsibility.
Responsibilities
- Conduct daily Amazon & Walmart account audits to identify and resolve account health, listing, pricing, compliance, NCX, and suppression issues.
- Handle Amazon and Walmart listing/account reinstatements, including appeals, POAs, and executive escalations.
- Manage Seller Central, Vendor Central, Brand Registry, and Walmart support cases with timely follow-ups and escalation tracking.
- Monitor marketplace alerts and brand protection tools to address unauthorized sellers, IP infringements, and compliance risks.
- Maintain accurate documentation and ticket updates in ClickUp within 24–48 business hours.
- Support listing management tasks including listing creation, content updates, flat file management, category approvals, merges, and catalog corrections.
- Generate client-facing reports and communicate complex marketplace issues with clear action plans and progress updates.
- Collaborate cross-functionally with Listing Management, Brand Protection, and other teams to drive client success.
- Identify process improvements, automations, and AI-assisted workflows to improve operational efficiency and scalability.
- Develop SOPs, maintain organized documentation, and contribute to team training and operational best practices.
- Lead weekend shift operations and manage crisis resolution tasks across multiple client accounts.
- Stay updated on Amazon policies, compliance standards, and marketplace best practices.
Competencies And Qualifications
- 3+ years of experience in ecommerce operations, account health, listings or crisis
- management, Amazon/Walmart-focused preferred.
- Strong expertise in Amazon Seller Central, Amazon Vendor Central, and Amazon Brand
- Registry, including listings, suspensions, and appeals (POAs, Bezos letters, etc).
- Working knowledge of Walmart Seller Center and Walmart Brand Portal.
- Familiarity with tools like ClickUp, Slack, Google Workspace, and Microsoft Office.
- Strong analytical skills and understanding of Amazon policies (TOS).
- Self-starter, highly organized, and comfortable managing multiple priorities.
- Able to work independently while collaborating effectively in a fast-paced team.
- Excellent English communication (written and verbal).
Success Metrics
- Crisis Resolution Effectiveness: Timely and successful resolution of account, listing, and compliance issues, including reinstatement success rate, turnaround time, and resolution without recurrence.
- Account Impact: Measurable improvements in account health metrics (e.g., NCX rates, suppressed listings, policy violations) through proactive risk mitigation and recovery strategies.
- Strategic Risk Mitigation: Implementation of preventative processes, tools, automations, and SOPs that reduce incident volume and strengthen operational resilience.
- Client Retention & Satisfaction: High client satisfaction (e.g., NPS and qualitative feedback) related to crisis handling, communication, and strategic support (shared with Growth Partners).
- Task Management Effectiveness: Performance measured by task completion rates, training outcomes, and peer feedback.
- Quality of Deliverables: Accuracy, clarity, timeliness, and strategic value of deliverables such as POAs, Jeff Bezos letters, weekly crisis reports, and compliance documentation.
- Policy & Industry Knowledge Application: Strong understanding and application of Amazon policies and ecommerce compliance standards, including contributions to internal knowledge sharing and team training.
What We Offer
- 100% Remote Work
- Competitive compensation package
Application Process
We understand that searching for a new job can be challenging, and we're here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.
Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we'll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.
