Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As the Security Operations Manager, you will be primarily responsible for overseeing, leading and evaluating the effectiveness of a workflow operations team.
Position Responsibilities
- Drive the overall success of service delivery for a Security Operations Team
- Review performance data from the operations teams to evaluate the effectiveness of the operation teams
- Maintain overall accountability for the request fulfillment process of 4 different subprocesses
- Ensure teams have all necessary resources to perform delivery work
- Facilitate the development, documentation, and implementation business processes for all services and associated functions that support the operations of service delivery
- Serve as change coordinator, including reviewing change risk and impact assessments
- Monitor and track events, inform stakeholders of potential risks, and escalate events if needed
- Assess the feasibility of proposed problem resolutions, including resource availability and potential schedules; review and approve workarounds and resolutions
Required Skills
- 10 years of business operations, BPO or other customer-service focused industry experience
- 5+ years of people management experience and large scale operations handling complex teams
- Exceptional communication, interpersonal, and decision-making skills
- Ability to communicate effectively with stakeholders and manage multiple projects and deadlines simultaneously
Preferred Qualifications
- Experience with Security, Safety, or Investigative Field on a large corporate scale
- Proven ability to be customer-oriented in handling communications and issues
- Strong understanding of business principles and operations
Benefits
- We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [Confidential Information]. 
